Samuel Benson

Technical Writer with 2+ years of experience specializing in API documentation. Proven ability to reduce onboarding time and support dependency by converting tribal knowledge into clear, structured documentation, demonstrated through a Fortune 500 project (70+ SOPs) where operations continued smoothly even during senior staff absences. Hands-on experience documenting 150+ TMDB endpoints in Mintlify, 70+ Plaid endpoints in Postman, and authoring OpenAPI 3.1.1 specifications from scratch.

Project Lead at Tracker API (2026-01 – Present)

• Led a cross-functional team of 8 developers building and documenting a Node.js/Express REST API, aligning product delivery with developer usability across the full API lifecycle.
• Audited API documentation against live system behavior, identifying and resolving response-format discrepancies to prevent integration errors for downstream consumers.
• Authored a complete API reference and zero-configuration quickstart guide, cutting the time for a new contributor to make a successful first API call from zero prior context to under 10 minutes.
• Validated documentation accuracy through manual testing and automated Jest/Supertest coverage, systematically eliminating integration friction points before external deployment.

Technical Writer (Part-time) at Talenvo (2025-11 – Present)

• Led stakeholder discovery and requirements gathering across a Fortune 500 organization with no existing documentation, partnering with a project manager and cross-functional SMEs to identify knowledge gaps and produce technical process documentation before institutional knowledge was lost to attrition.
• Authored 70+ standardized SOPs and process documents spanning departments including Finance, converting fragmented tribal knowledge into a centralized, accessible knowledge base adopted as the team's primary operational reference.
• Reduced operational risk and dependency on individual employees by delivering cross-departmental process documentation, decreasing time spent resolving undocumented workflow questions and improving business continuity during staff turnover and absences.

Technical Writer & Software Engineer at TheCoding ClubHouse (2025-01 – 2026-05)

• Authored Tailwind Component Guide, standardizing UI patterns and accelerating front-end development cycles.
• Developed a comprehensive Contributing Guide that reduced developer onboarding friction and established clear code quality standards.
• Implemented documentation standards and templates, increasing documentation adoption by 25% among contributors.

Open Source Contributor at Technical Writing Mentorship Program (TWMP) (2025-05 – 2025-12)

• Reduced new contributor onboarding time by 20% through a streamlined Contributing Guide.
• Spearheaded content migration from Hugo to Docusaurus, enhancing content maintainability and user experience.
• Designed the API Documentation Cohort dashboard, improving visibility for 50+ alumni projects.

Technical Writer at Resilience (formerly Temitope Victoria Company) (2023-04 – 2024-11)

• Led a documentation team for SaaS/AI products, reducing project turnaround time through optimized editorial workflows.
• Collaborated with Product and Engineering to resolve information gaps, ensuring all documentation reflected system limitations.
• Improved KB article adoption through user-centric design and tight integration with support team feedback loops.

Technical Writer (Contract) at myRide (2024-04 – 2025-08)

• Documented mobile architecture and API integrations, enabling cross-functional understanding across distributed engineering teams.
• Created configuration and deployment guides that facilitated enterprise client onboarding.

B.Sc. in Computer Science – Akwa Ibom State University