Sanni Khadijat

Highly versatile, dynamic, and detail-oriented professional with a strong analytical foundation holding a B.Sc. in Biochemistry (Second Class Upper Division). Complemented by an expansive portfolio of postgraduate qualifications across Customer Relationship Management, Project Management, Facility Operations, and Marketing. Possesses an exceptional blend of analytical troubleshooting, structural project planning, and communication skills.

Proven competence in driving operational compliance, navigating client relationship matrixes, and solving complex problems across administrative, corporate, and operational landscapes.

Customer Service Representative at Avenir Tech. Limited (Present)

• Served as a vital operational touchpoint for incoming customer accounts, managing high-volume service requests and maintaining a highly accurate corporate information base.
• Resolved varied customer complaints and process operational friction systematically to achieve high performance benchmarks and client retention.
• Provided omnichannel communications support over telephone and electronic networks, applying logical troubleshooting steps to complex service issues.
• Collaborated closely with inter-departmental units to track workflow deadlines and consistently exceed corporate quality delivery parameters.

Laboratory Assistant at Lagos State College of Medicine, Ikeja, Lagos (2024-01 – 2024-04)

• Maintained rigorous administrative records and data systems, ensuring high levels of data integrity and meticulous file organization.
• Enforced strict compliance with standard corporate procedures, complex industry regulations, and operational quality check frameworks.
• Coordinated logistical preparation, labeling, verification, and systematic filing of corporate operational inventories.
• Participated in cross-functional internal reviews with executive technical staff to analyze workflow bottlenecks and establish long-term process corrections.

Laboratory Assistant (Internship) at Chemstar Paint Nig (Ltd), Lagos (2021-02 – 2021-05)

• Assisted in implementing and monitoring strict corporate standard operating procedures (SOPs) to ensure operational quality and compliance.
• Inspected incoming components and materials against set organizational criteria to eliminate waste and guarantee product stream standards.
• Partnered directly with technical support and maintenance teams to identify system deviations and implement troubleshooting solutions.
• Mastered multiple analytical data tracking tools and technical software to accurately plot quality performance variations.

B.Sc. (Hons) in Biochemistry – Lagos State University (LASU), Ojo, Lagos State (2024)