Saviour Udom

Charismatic leader with experience and initiative to strengthen the hotel reputation and commercial success. I am adept at handling guests complain and ensuring guest's satisfaction alongside effectively attending all requests to encourage return business opportunities. I am proficient at leading a large hotel staff; including creating and implementing staff schedules and ensuring that they are followed.

Porter - VISA KARENA HOTEL & SUITES - NEW GRA PHASE 2, PORT HARCOURT, RIVERS STATE

(2010-10 - 2014-10)

Hotel General Supervisor - VIP HIDE OUT HOTEL AND SUITE - ALAUSA IKEJA, LAGOS

(2021-01 - 2024-12)

• Monitor and manage daily activities to ensure smooth and efficient operations.
• Implement and maintain high standard of service quality, cleanliness and safety of the bar and restaurant.
• Ensure guests receive exceptional service throughout their stay, addressing any issue promptly and effectively.
• Foster a guest centric environment and monitor guest feedback to consciously improve services.
• Maintain a positive work environment that encourages team work and collaboration.
• Establish and maintain the high standard of customersservice according to company operating procedures.
• Monitoring employee's performance and conducting regular evaluations to help improve customers services.

Assistant Food and Beverages Supervisor - LAGOS ORIENTAL HOTEL - VICTORIA ISLAND, LAGOS

(2024-01 - 2025-12)

• Oversee all aspects of hotel operations, including front desk, housekeeping, food and beverages, maintenance of guest and services.
• Monitor and manage daily activities to ensure smooth and efficient operations.
• Implement and maintain high standard of service quality, cleanliness and safety.
• Ensure guests receive exceptional service throughout their stay, addressing any issue promptly and effectively.
• Foster a guest centric environment and monitor guest feedback to consciously improve services.
• Provide ongoing training, coaching, and develop opportunities to ensure team performance.
• Maintain a positive work environment that encourages team work and collaboration.
• Develop and manage the hotel budget closely monitoring expensive and revenue.
• Establish and maintain the high standard of customersservice according to company operating procedures.
• Monitoring employee's performance and conducting regular evaluations to help improve customers services.

Bachelor in Science - Business Management - University of Uyo (2015-01 - 2020-12)

Senior Secondary School Certificate - Prince Way Excellent College (2002-01 - 2008-12)

First School Leaving Certificate - Wesley Nursery and Primary School (1995-01 - 2001-12)