Saviour Udom
Charismatic leader with experience and initiative to strengthen the hotel reputation and commercial success
About
Charismatic leader with experience and initiative to strengthen the hotel reputation and commercial success. I am adept at handling guests complain and ensuring guest's satisfaction alongside effectively attending all requests to encourage return business opportunities. I am proficient at leading a large hotel staff; including creating and implementing staff schedules and ensuring that they are followed.
Experience
Porter - VISA KARENA HOTEL & SUITES - NEW GRA PHASE 2, PORT HARCOURT, RIVERS STATE
(2010-10 - 2014-10)
Hotel General Supervisor - VIP HIDE OUT HOTEL AND SUITE - ALAUSA IKEJA, LAGOS
(2021-01 - 2024-12)
- Monitor and manage daily activities to ensure smooth and efficient operations.
- Implement and maintain high standard of service quality, cleanliness and safety of the bar and restaurant.
- Ensure guests receive exceptional service throughout their stay, addressing any issue promptly and effectively.
- Foster a guest centric environment and monitor guest feedback to consciously improve services.
- Maintain a positive work environment that encourages team work and collaboration.
- Establish and maintain the high standard of customersservice according to company operating procedures.
- Monitoring employee's performance and conducting regular evaluations to help improve customers services.
Assistant Food and Beverages Supervisor - LAGOS ORIENTAL HOTEL - VICTORIA ISLAND, LAGOS
(2024-01 - 2025-12)
- Oversee all aspects of hotel operations, including front desk, housekeeping, food and beverages, maintenance of guest and services.
- Monitor and manage daily activities to ensure smooth and efficient operations.
- Implement and maintain high standard of service quality, cleanliness and safety.
- Ensure guests receive exceptional service throughout their stay, addressing any issue promptly and effectively.
- Foster a guest centric environment and monitor guest feedback to consciously improve services.
- Provide ongoing training, coaching, and develop opportunities to ensure team performance.
- Maintain a positive work environment that encourages team work and collaboration.
- Develop and manage the hotel budget closely monitoring expensive and revenue.
- Establish and maintain the high standard of customersservice according to company operating procedures.
- Monitoring employee's performance and conducting regular evaluations to help improve customers services.
Education
Bachelor in Science - Business Management - University of Uyo (2015-01 - 2020-12)
Senior Secondary School Certificate - Prince Way Excellent College (2002-01 - 2008-12)
First School Leaving Certificate - Wesley Nursery and Primary School (1995-01 - 2001-12)
