Service officer at FCMB (2023-05 – 2025-06)
- Delivered exceptional customer service to over 100 clients daily, ensuring satisfaction and loyalty.
- Processed transactions accurately and efficiently, contributing to a 15% reduction in errors.
- Collaborated with team members to streamline service procedures, resulting in a 20% increase in service efficiency.
- Identified and resolved client issues within 24 hours, enhancing the overall customer experience.
- Maintained up-to-date knowledge of banking products, successfully upselling services to clients, driving a 10% increase in product uptake.
casher at Dominion pizza (2022 – 2023)
- Provided exceptional cash handling services, accurately processing over 200 transactions daily, ensuring a 98% accuracy rate.
- Enhanced customer satisfaction by resolving inquiries promptly, contributing to a 25% increase in positive feedback.
- Implemented efficient checkout procedures, reducing average wait times by 15% during peak hours.
- Maintained organized financial records, assisting in daily reconciliation processes that improved overall cash flow management.
front desk at Testee fried chicken (2025 – 2026)
- Delivered outstanding customer service at the front desk, managing inquiries and requests from an average of 150 guests daily.
- Streamlined check-in and check-out processes, reducing wait times by 20%, contributing to an enhanced guest experience.
- Maintained accurate records of guest interactions and transactions, supporting efficient operations and ensuring data integrity.
- Resolved guest complaints and issues effectively, achieving a 30% increase in positive customer feedback ratings.
- Collaborated with kitchen and service staff to ensure timely and coordinated service, fostering a team-driven environment.
