IT Manager (Projects and Operation) at BQUBE IT Solutions Ltd (2024-06 – Present)
Lead IT operations for enterprise systems with focus on infrastructure management, security implementation, and team leadership
- Led IT operations for 1500+ users, improving system uptime to 99.9%
- Implemented Microsoft 365 security policies, reducing phishing incidents by 60%
- Automated user provisioning using PowerShell, saving 10+ hours/week
- Supervised and mentored a team of 18 IT engineers
- Coordinated with cross-functional teams to track project milestones and provided bi-weekly status updates to stakeholders
- Organized and facilitated project meetings, improving communication flow between internal teams and external stakeholders
- Documented project objectives, workflows, and deliverables using Microsoft Office tools, increasing visibility and alignment
- Analyzed monthly service tickets, producing SLA-driven reports categorized by engineer performance and issue trends to support continuous improvement
Technical Lead (Projects and Operation) at Wipro Technologies (2016-04 – 2020-10)
Managed multiple IT projects and operations for major enterprise customers in Gulf region with focus on Microsoft 365 migration and identity management
- Successfully managed project timelines and resources for multiple IT initiatives, ensuring all deliveries met deadlines and budgets were strictly adhered to
- Developed and maintained project documentation, including meeting notes, status reports, and risk registers, improving project tracking and transparency
- Facilitated weekly project meetings with cross-functional teams, capturing key discussions to support informed senior management decisions
- Assisted in implementing migration strategies to mitigate risks, reducing project delays
- Configured and maintained DirSync/Azure AD Connect, ADFS 3.0, and WAP servers for seamless identity management
- Implemented and managed Exchange Hybrid environments, including server roles and configurations
- Troubleshot and resolved all Exchange Online issues, including mailbox migrations and recreations
- Trained support staff on end-user support and engineering staff on Microsoft 365 troubleshooting best practices
- Developed and executed PowerShell scripts to automate administrative tasks and enhance operational efficiency
Consultant (Projects) at Cognizant Technology (2015-01 – 2016-02)
Consulted on infrastructure assessment and Microsoft 365 migration projects
- Assessment of Existing infrastructure and collected necessary information
- Setting up and configure Dir Sync, ADFS 3.0 and WAP servers on Cognizant data center
- Setting up Exchange Hybrid configuration
- Migrate mailbox from on premises to office 365 using Hybrid setup
- Office 365 cut over migration from customer data center to Cognizant data center
Senior Engineer at Wipro InfoTech (2012-03 – 2015-01)
Engineered and implemented Microsoft 365 and Hybrid Exchange solutions for multiple enterprise customers
- Preparing the in scope and Design document for smooth Implementation
- Configuring DirSync/ADFS for replication of AD attributes in O365
- Setting up Hybrid configuration
- Verified Hybrid features like Mailbox moving, calendar sharing, Active sync, OWA redirection, Email flow
- Knowledge Transfer and submitted High level and low-level design documents
Sr. System&Network Administrator at Future Focus InfoTech (TCS-HYD) (2010-12 – 2012-02)
Provided technical support and infrastructure management for MSN properties
- Provide Tier 2 technical support for the MSN properties supported by TCS
- Trouble shoots the issues on both front end and backend servers which host msn.com / hotmail.com effectively in a timely manner
- Installed software, patching, upgrading of operating system through Altris console
- Troubleshooting rebuilds issue of operating system on Altris
- Conducting BCP tests regularly
Sr. System Administrator at AE & E I.D.E.A. (INDIA) PVT LTD (2007-04 – 2010-12)
Managed Active Directory, Exchange servers, and IT infrastructure
- Maintaining the active directory database
- Configure Users, Set Rights to files, directories
- Mailbox creation, deletion in exchange server
- Monitoring the exchange mail flow via Exchange queue viewer
- Message tracking in Hub transport server and SMTP relay server
- Troubleshooting the mail flow issue in exchange server
- Updating all the Servers and Desktops with Trend micro antivirus latest updates
- Management of backup and recovery process and administration
Technical Support Engineer at Info Services (IBM ESP) (2003-09 – 2007-04)
Provided technical support and PC management for enterprise clients
- Maintaining about 500 client PCs
- Problem Monitoring through Co Desk user Console
- Implementing System Polices and Group Policies for Client PCs
- Configuring and troubleshooting various Standard charted bank & Britannia Applications
- LAN printer installation, Configuration and troubleshooting
- Remote trouble shooting of client PCs using VNC
- Troubleshooting Hardware and Networking Day to day activities
