Sesugh Amaakaven

Customer support and technical operations professional with hands-on experience supporting merchants and customers, investigating account and transaction problems, on-boarding users, explaining digital products, documenting issues, and escalating cases requiring additional support. Combines front-line support experience with practical web development, AI automation, data analysis, and technical troubleshooting. Comfortable investigating problems systematically, communicating clearly with users, and using technical knowledge to improve resolution quality.

Maintenance Business Developer at OPay Digital Services (2026-04 – Present)

• Provide direct support to merchants and business owners, resolving account, on-boarding, transaction, and product-usage issues.
• Investigate erroneous transfers, incorrect deductions, account-related problems, and other transaction issues by gathering relevant information and documentation.
• Handle remote resolution and escalation workflows, including collecting transaction receipts and required supporting documents before submitting cases for further review.
• Open and onboard customer accounts and educate users on application features, procedures, and product usage.
• Communicate calmly with difficult customers, identify their concerns, explain procedures and benefits clearly, and follow up when immediate resolution is not possible.
• Work systematically through customer problems, distinguishing issues that can be resolved directly from those requiring escalation.

Bachelor's Degree in Geography – Benue State University (BSU) (2019)