Seunfunmi Omale

Results-driven Customer Service Professional with over 5 years of experience delivering exceptional client support, building strong relationships, and improving customer satisfaction. Adept in CRM systems, communication tools, and problem-solving. Recently expanded expertise into healthcare support through certifications in patient care, medication management, dental assistance, and physiotherapy assistance.

Customer Service Manager - Purelife Pharmaceutical

(2023-01)

• Achieved 99% transaction accuracy and high customer satisfaction
• Increased additional sales by 20% through product recommendations
• Reduced escalations by 40% through improved troubleshooting processes
• Trained staff, improving efficiency by 25%

Front Desk Officer - Exc. Pharmaceuticals

(2022-01 - 2023-12)

• Improved operational efficiency by 20%
• Maintained 90% client satisfaction through follow-ups

Customer Service Representative - Promotower Communications

(2018-01 - 2019-12)

• Exceeded sales targets by 120%
• Maintained 85% first-call resolution rate

Medical Receptionist - Momoh Optometry Clinic

(2015-01 - 2016-12)

• Resolved 70% of inquiries independently
• Improved document management efficiency by 25%

Higher National Diploma - Biochemistry - Moshood Abiola Polytechnic, Ogun State (2018-12)