Seyin Olusanya

Customer Success professional passionate about helping customers achieve successful outcomes through technology. Experienced supporting enterprise users throughout the customer lifecycle, including onboarding, product adoption, customer education, issue resolution, and ongoing engagement. Skilled at building trusted customer relationships, collaborating across technical and operational teams, and ensuring customers receive timely support that enables them to maximize the value of digital solutions.

Recognized for strong communication skills, customer advocacy, and a proactive approach to improving customer experience through education, process improvement, and continuous engagement. Seeking a remote Customer Success opportunity where I can contribute to customer satisfaction, product adoption, and customer retention while continuing to grow within a global SaaS environment.

Customer Success at Gloopro Procurement Systems Limited (Present)

• Customer Onboarding: Supported enterprise customers during onboarding, helping them become familiar with the platform and enabling them to successfully adopt digital procurement workflows.
• Customer Onboarding: Provided guidance on platform functionality and best practices, ensuring users could confidently navigate the solution.
• Customer Engagement: Built positive relationships with enterprise customers through proactive communication and regular follow-up.
• Customer Engagement: Worked closely with customers to understand operational needs, answer questions, and ensure timely assistance.
• Customer Engagement: Participated in customer meetings to gather feedback and improve the overall customer experience.
• Customer Support: Acted as a primary point of contact for customer enquiries, coordinating with Product, Technology, Procurement, and Operations teams to resolve issues efficiently.
• Customer Support: Tracked customer requests through to resolution while keeping customers informed.
• Customer Support: Supported customers with platform usage and operational questions using a customer-first approach.
• Customer Adoption: Developed customer communications introducing new platform features and enhancements.
• Customer Adoption: Created user guides, educational content, and awareness materials to encourage product adoption.
• Customer Adoption: Supported internal testing of new platform functionality before customer release.
• Customer Experience: Contributed to initiatives that improved customer satisfaction by identifying recurring challenges and collaborating on process improvements.
• Customer Experience: Maintained consistent communication throughout implementation activities.
• Customer Experience: Collected customer feedback and shared insights to support continuous improvement.

Bachelor of Science – University of Lagos