Restaurant Manager at Cravings and More (2026-01 – Present)
- Supervised departmental managers and ensured alignment with business goals
- Approved staff schedules, monitored attendance, and enforced discipline and productivity standards
- Tracked daily sales, expenses, and profitability; implemented strategies to boost revenue
- Controlled food, labor, and operational costs to maximize efficiency and profit margins
- Oversaw inventory and procurement to prevent stockouts and minimize waste
- Ensured compliance with food safety, hygiene, and regulatory standards
- Maintained consistent product quality and service delivery across all units
- Handled escalated customer complaints and improved overall customer experience
- Analyzed performance reports to support data-driven decision-making
Store Support Officer at Food Concepts PLC (Chicken Republic) (2023-01 – 2024-12)
- Managing store documentations and transmitting same to Head Office
- Posting of invoices and all other inter-stores transfers to the system (ERP)
- Confirm that Banking and DSA (Daily Sales Analysis) are carried out by Store Manager
- Managing weekly petty cash and float
- Assist in the computation of monthly GP report
- Collaborate with Finance Department and initiate timely preparation of Management report (such as P&L report)
- Supervise stock movement from receipts to its utilization and ensure accuracy and completeness
- Participate in the monthly stock take exercise
- Follow up with external vendors and government agencies on matters affecting the stores
- Ensure daily Stock receiving, Stock control and update of all stock record
- Daily Stock Variance Report and weekly stock report – documentation and update
- Weekly ordering and stock requisition
- Update all entry on the Company ERP system. Ensure correctness and accuracy of data entry into the system
- Respond to customer complaints weekly
- Conduct Monthly Front Counter Service Workshop Training
- Be aware of local competition and develop plans to retain customers
- Ensure staff and mgt team are aware of all marketing initiatives
- Work with RM's& Ops Manager to develop local marketing offers
- Collating Recruitment documentation, leave request etc and send to HR for verification
- Maintaining Store Notice Board I.e. important contact details such as store hospital, staff meal roaster, Police contact, Deloitte Tip-Off are on the board
- Waste collection bills submitted in the stores
Assistant Restaurant Manager at Food Concepts PLC (Chicken Republic) (2024-01 – 2025-12)
Store Support Officer at Food Concepts PLC (Chicken Republic) (2025-01 – 2025-12)
Restaurant Manager at Food Concepts PLC (Chicken Republic) (2025-01 – 2025-12)
Administrative Officer at Autograph Hotel (2022-01 – 2023-12)
- Managed daily office operations, documentation, and filing systems
- Handled emails, calls, correspondence, and maintained office supplies
- Assisted guests with inquiries and supported front-desk processes
- Coordinated inter-department communication and staff schedules
- Supported HR with attendance records and administrative onboarding tasks
- Assisted with basic bookkeeping, invoice processing, and expense tracking
- Prepared daily, weekly, and monthly operational reports
- Ensured adherence to hotel policies and supported event planning and internal communication
Administrative Officer at Skyline Hotel (2019-01 – 2021-12)
- Managed daily office operations, documentation, and filing systems
- Handled emails, calls, correspondence, and maintained office supplies
- Assisted guests with inquiries and supported front-desk processes
- Coordinated inter-department communication and staff schedules
- Supported HR with attendance records and administrative onboarding tasks
- Assisted with basic bookkeeping, invoice processing, and expense tracking
- Prepared daily, weekly, and monthly operational reports
- Ensured adherence to hotel policies and supported event planning and internal communication
