Shomoye Rofiat

Results-driven customer service and front desk professional with experience handling high volume customer enquiries, appointments, payments, and records. Skilled in client communication, complaint resolution, and front desk coordination, with a strong focus on efficient service, customer satisfaction, and professional relationship building.

Customer Service Representative & HMO officer at Eye Diagnostics Optical Service Centre (2025-01 – Present)

• Managed 30-50+ customer inquiries and appointment bookings daily, ensuring prompt service and contributing to improver patient satisfaction.
• Processed customer payments and maintained 70% accurate financial and client records, reducing billing discrepancies and supporting smooth operations.
• Advised clients on suitable products and services, addressing enquires and supporting informed purchasing decisions.

customer service representative at Enny's skincare beauty & spa (2024-07 – 2024-12)

• Welcomed 30+ customers daily, achieving 80% customer satisfaction.
• Confirmed approximately 90% of scheduled appointments, reducing resolution rate.
• Processed customer payments with 99% transaction accuracy.
• Followed up with 60% of completed appointments, encouraging repeat visits.
• Promoted available services and packages to 90%+ of customers.

Administrative Assistant at Biase Local Government Secretariat (2023-08 – 2024-06)

• Managed and organized 50% marriage registration records, improving document retrieval speed and ensuring compliance with record-keeping standards.
• Prepared, verified, and filed legal and administrative documents with a high level of accuracy, reducing processing delays and supporting efficient service delivery.
• Delivered front desk and clerical support to 50+ members of the public weekly, providing professional assistance that enhanced public service experience.
• Maintained strict confidentiality when handling sensitive records, ensuring compliance with administrative procedures.

School Front Officer at His Mercy College, Ijebu Ode (2021-06 – 2022-12)

• Delivered accurate school information to parents, students, and visitors, ensuring clear communication and improved customer experience.
• Resolved complaints calmly and professionally, helping maintain positive relationships and high satisfaction levels.
• Coordinated appointment scheduling and managed email correspondence to support smooth daily operations.
• Handled conflict resolution effectively by addressing concerns promptly and facilitating practical solutions.

Bachelor of Science in Education (Guidance and Counselling / English) – Tai Solarin University of Education (TASUED), Ijebu Ode, Ogun State (2018 – 2022)