Supervisor / Senior Support Worker – Operations & Coordination at HOME FARM TRUST (HFT) (2024-10 – 2026-03)
Provided operational, supervisory and administrative coordination within a regulated organisation, supporting management with planning, workforce coordination, reporting, documentation, compliance and day-to-day operational requirements.
- Coordinated multiple operational activities, ensuring tasks, staffing requirements and deliverables were appropriately planned and followed through.
- Assisted with staff rota planning, shift allocation and workforce coordination to support effective operational coverage.
- Monitored outstanding tasks and followed up with relevant personnel to ensure agreed actions were completed within required timelines.
- Maintained accurate staff, operational and service records, ensuring information was organised and readily accessible.
- Prepared reports, shift summaries, handover documentation and management updates, communicating key information clearly and accurately.
- Coordinated communication between management, colleagues, service users and external professionals to maintain effective information flow.
- Supported meetings and operational discussions by documenting relevant information, recording follow-up actions and communicating agreed requirements.
- Identified operational issues and constraints and escalated matters requiring management attention.
- Supported audits, reviews and compliance activities by gathering, organising and presenting relevant documentation and information.
- Monitored operational expenditure, including food-shopping budgets, and maintained records to support responsible resource utilisation.
- Coordinated staff inductions and shadowing arrangements, ensuring required activities and documentation were completed.
- Provided day-to-day guidance and supervision to colleagues and new staff members, supporting effective team coordination.
- Assisted with implementing and communicating new procedures, documentation requirements and operational changes.
- Managed multiple competing priorities in a fast-paced environment while maintaining accuracy, confidentiality and required standards.
- Used electronic systems and Microsoft Office applications for documentation, reporting, communication, record keeping and information management.