Sofiat Olagbemi
Customer Service Representative and Loan Collector
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About
Dedicated and customer-focused professional with experience in customer service and loan collection. Skilled in communication, problem-solving, and building strong customer relationships. Committed to delivering excellent service, resolving issues efficiently, and achieving targets.
Experience
Customer Service Representative at FEZOTECH (2024-01 – Present)
- Handled customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolved customer complaints and provided appropriate solutions.
- Provided accurate information about products and services.
- Maintained customer records and updated account information.
- Worked with team members to improve customer experience and meet service goals.
Loan Collector at NEWEDGE MICROFINANCE (2022-01 – 2024-01)
- Contacted customers to follow up on overdue loan payments via calls and visits.
- Negotiated repayment plans and settlements in line with company policies.
- Monitored and tracked delinquent accounts and reported updates.
- Educated borrowers on payment terms, consequences, and available options.
- Maintained accurate records of all collection activities.
Education
Senior Secondary Certificate Examinations (SSCE) – Sanngo Senior Secondary School (2018-01 – 2021-01)
Junior Secondary Certificate – Sanngo Junior Secondary School (2015-01 – 2018-01)
Primary School Leaving Certificate – Darocha Nursery/Primary School (2008-01 – 2015-01)
