Sofiat Olagbemi

Dedicated and customer-focused professional with experience in customer service and loan collection. Skilled in communication, problem-solving, and building strong customer relationships. Committed to delivering excellent service, resolving issues efficiently, and achieving targets.

Customer Service Representative at FEZOTECH (2024-01 – Present)

• Handled customer inquiries via phone, email, and chat in a professional and timely manner.
• Resolved customer complaints and provided appropriate solutions.
• Provided accurate information about products and services.
• Maintained customer records and updated account information.
• Worked with team members to improve customer experience and meet service goals.

Loan Collector at NEWEDGE MICROFINANCE (2022-01 – 2024-01)

• Contacted customers to follow up on overdue loan payments via calls and visits.
• Negotiated repayment plans and settlements in line with company policies.
• Monitored and tracked delinquent accounts and reported updates.
• Educated borrowers on payment terms, consequences, and available options.
• Maintained accurate records of all collection activities.

Senior Secondary Certificate Examinations (SSCE) – Sanngo Senior Secondary School (2018-01 – 2021-01)

Junior Secondary Certificate – Sanngo Junior Secondary School (2015-01 – 2018-01)

Primary School Leaving Certificate – Darocha Nursery/Primary School (2008-01 – 2015-01)