Somtochukwu Echezona

Call Center Department

Talent

LagosMember since June 4, 2026

I am into marketingExcellent oral communication, reading and writing skillsFast learnerPatientVery good inter-personal relationship skillsHighly organizedSkilled at organizing a team to achieve resultsAdept at handling pressure and managing difficult situations

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I am into marketingExcellent oral communication, reading and writing skillsFast learnerPatientVery good inter-personal relationship skills

About

To use my knowledge, skills, and experience to contribute to the growth of an organization responsible for enriching lives and contributing to the growth of the economy.

Experience

Call Center Department - AIR PEACE AIRLINE - IKEJA GRA, LAGOS STATE

(2016-12 - 2023-07)

Respond to customers' inquiries about products and services and resolve their complaints through phone calls and Emails.
Send E-mails to customers informing them of new product packages and services, change in flight schedules and any latest developments.
Attend to issues and queries from customers they cannot handle and escalate such issues and complaints beyond me to the appropriate team for resolution and follow up to make sure customers get maximum satisfaction.

Sales Representative - BOUNTY ENERGY - LEKKI PHASE 1, LAGOS STATE

(2012 - 2016)

Responsible for selling products and meeting customers' needs while obtaining orders from a Sales Outlet.
Responsible for establishing and maintaining customer relationships for the company.
Responsible for generating leads and meeting or exceeding sales goals.
Monitor market conditions, product Innovations and competitors' products, prices and sales.

Secretary - NATIONAL YOUTH SERVICE CORPS - NATIONAL HOUSE OF ASSEMBLY

(2010 - 2011)