Sophi Shittu

Professional with 5+ years of experience in enhancing operational efficiency, optimizing administrative processes, and improving service delivery across multi-channel operations. Competent in streamlining order processing, managing third-party logistics, and overseeing inventory and warehouse operations to boost productivity and reduce costs. Proven ability to resolve customer issues promptly, strengthen stakeholder relationships, and support business growth through data-driven decisions and continuous improvement initiatives.

Operation Support at Oneandko (2025-01 – Present)

Created engaging content, streamlined inventory and order processes, coordinated logistics, and delivered responsive and prompt customer service to customers, enhancing efficiency, brand visibility & client satisfaction.

• Created engaging social media content, increasing online engagement and customer reach by 20%.
• Conducted regular stock-taking and warehouse management, cutting inventory discrepancies by 10%.
• Managed third-party logistics partners, reducing delivery delays by 12% through effective coordination.
• Oversaw inventory control and reconciliations, enhancing stock accuracy and minimizing stock-outs by 14%.
• Processed customer orders via multiple sales channels, increasing order accuracy & fulfillment speed by 15%.
• Handled customer inquiries and complaints, improving resolution time and boosting satisfaction rates by 18%.

Operations & Project Administrative Support at Karbak Ventures (2023-08 – 2025-01)

Effectively coordinated payments, monitored project budgets, maintained accurate documentation records, and streamlined procurement processes, enhancing compliance, vendor relations, and overall project efficiency.

• Coordinated to ensure supplier payments, increasing vendor satisfaction and service delivery speed by 12%.
• Recorded contractual obligations, strengthening compliance & supplier relationship management rate by 11%.
• Monitored project budgets and payables daily, collaborating with project managers, contractors, and suppliers.
• Tracked expenditures, flagging potential overruns, maintaining discipline & cutting in budget variance by 10%.
• Organized bid documents/archives, streamlining procurement processes & cutting document retrieval by 20%.
• Maintained documentation and version control, enhancing information flow and reducing project delays by 8%

Executive Assistant at Karbak Ventures (2022-06 – 2023-08)

Successfully supported project delivery, cost control, business growth, and operational efficiency through strategic planning, resource management, and effective executive support, while collaborating with cross-functional teams.

• Monitored project budgets and identified cost-saving opportunities, improving profitability by 10%.
• Managed the Head of Operations' calendar, streamlining scheduling and increasing productivity by 12%.
• Developed project execution plans with clear objectives and timelines, enhancing delivery efficiency by 15%.
• Assisted in resource monitoring and collaboration, ensuring smooth project execution and timely completion.
• Researched and recommended new products and services, contributing to business diversification and growth.

Junior Accountant at Oyo State Library Board (2021-06 – 2022-02)

Provided comprehensive financial support by managing reporting, ensuring strict compliance with accounting standards, and assisting in audits and economic assessments to strengthen transparency and accountability.

• Supported audits & financial assessments, strengthening compliance and transparency in financial operations.
• Collaborated to support financial decision-making, contributing to 12% improvement in operational efficiency.
• Ensured compliance with accounting standards & regulations, upholding 100% accuracy in financial reporting.
• Managed transactions/account reconciliations, cutting discrepancies by 14% through accurate record-keeping.
• Assisted in budget preparation and monitoring, helping improve cost control and resource allocation efficiency.

Research Assistant (Product and Consumer Insight) at Promasidor (2021-06 – 2022-02)

• Conducted interviews and survey with customers across regions.
• Gathering and organizing feedback on various products such as powdered milk, cooking products, etc.
• Manually compiling and analyzing data collected (mostly on Microsoft Excel).
• Reporting insights to the supervisor in order to guide product improvements (taste, branding, packaging, etc).

Accountant, Admin officer at Bolkaz Enterprise (2012-06 – 2014-12)

Bachelor of Science in Insurance – Lagos State University (2019)