Speedex Global Production
Guest satisfaction is my Priority
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About
To be an active employee in an organization and to express and develop my skills for the mutual development of company and myself.
Experience
Travel Consultant at Royal Journey Explorers Travels & Tours (2023-01 – Present)
- Travel Planning: Creating customized travel itineraries based on clients' preferences, budget, and requirements.
- Destination Knowledge: Providing expert knowledge about destinations, including information on attractions, culture, and travel requirements.
- Booking and Reservations: Making reservations for flights, hotels, and other travel arrangements.
- Travel Documentation: Assisting with travel documents, such as visas, passports, and travel insurance.
- Customer Service: Responding to client inquiries, resolving issues, and ensuring customer satisfaction.
- Travel Arrangements: Coordinating transportation, accommodations, and activities for clients.
- Travel Advice: Offering advice on travel safety, health, and cultural norms.
- Itinerary Management: Managing changes to itineraries and ensuring smooth travel experiences.
Hotel Manager at Agburuike Hotel Ltd (2018-01 – 2022-12)
- Provides overall leadership, guidance and direction to the hotel management team.
- Ensure that the hotel and client financial obligations are met.
Hotel Manager at Raanan Hotels Limited (2012-01 – 2015-12)
- Provides overall leadership, guidance and direction to the hotel management team.
- Ensure that the hotel and client financial obligations are met.
Facility Personnel/Procurement at Eddy Wine Bar (2013-01 – 2013-12)
Marketing Head at Technotap Nigeria Limited (2011-01 – 2012-12)
- Researching and reporting on external opportunities.
- Developing the marketing strategy and plan
- Understating current and potential customers
- Managing the customer journey (customer relationship management)
- Managing budgets
- ensuring timely delivery
Guest Service Agent (Front Office Supervisor) at Alu Suites (2007-01 – 2011-12)
- 100% guest satisfaction by providing fast and friendly genuine hospitality and by exceeding guest expectations.
- Provides guests with assistance at the front desk during the check-in and checkout processes and throughout their stay.
- Maximizes revenue and cash flow by promoting hotel services and adhering to credit and inventory processes.
Guest Service Agent at Elida Steve Hotel (2006-01 – 2007-12)
- 100% guest satisfaction by providing fast and friendly genuine hospitality and by exceeding guest expectations.
- Provides guests with assistance at the front desk during the check-in and checkout processes and throughout their stay.
- Maximizes revenue and cash flow by promoting hotel services and adhering to credit and inventory processes.
Retail Sales Merchandiser at Nigeria Breweries Plc (2003-01 – 2005-12)
- Provide services and maintain a good working relationship with retailers.
- Ensuring that a proper level of stock is maintained and that the merchandise is displayed appropriately.
- Maintaining customer relationships.
- Lifting and moving of product and the use of proper safety practice and equipment.
Education
Bachelor of Science in Geology – University of Calabar (1998-01 – 2002-12)
– Community Secondary Grammar School (1991-01 – 1997-12)
– Solon International Nursery & Primary School (1984-01 – 1990-12)
