Stella Ogbonna
Customer Service /Administrative officer
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About
my name is stellameris glory ogbonna a graduate of abia state polytechnic, i have customer service and administrative skill through my previous and current job and i am a Knowledgeable and dedicated Customer service professional with extensive experience and good knowledge of service delivery. Solid team player with multitasking abilities, top-notch communication skill, positive demeanor and proven skills in establishing rapport with clients. Committed to maintaining professional relationships to increase profitability and drive business results.
Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
Experience
- Provide the services as requested by client
- Submission of daily, weekly and monthly report as at went due.
- Manage the work and activities of customer service agents
- Feedback to managers and management about the activities of the call center
- Manages and oversees the teams of call center agents
- Motivates and supports the agents through feedback and communication
Education
- HIGHER NATIONAL DIPLOMA IN PUBLIC ADMINSTRATIVE
- POST GRAUDATE DIPLOMA IN PROGRESS
