Freelance - Administrative Support | Customer Service | Content & Media Support at Upwork (2025-09 – Present)
Provided administrative and customer service support to realtors and digital content clients, managing daily operations and client communication.
- Managed email inboxes, responded to inquiries professionally, and maintained organized correspondence.
- Scheduled meetings, property showings, and appointments, including follow-ups and confirmations.
- Followed up on client appointments, pending requests, and action items to ensure timely completion.
- Maintained high client satisfaction through clear communication, responsiveness, and issue resolution.
Children's YouTube Channel – Musical Animation at Self-employed (Present)
- Generated original children's songs using AI music tools (Suno), ensuring age-appropriate lyrics and engaging melodies.
- Planned song themes and simple storylines aligned with educational and entertainment goals.
- Created visual slide concepts and assembled animated video slides to match song lyrics and rhythm.
- Synced music tracks with visuals to produce complete musical animation videos ready for upload.
Faceless YouTube Video Manager at Self-employed (Present)
- Created and maintained a consistent AI-generated character for faceless video content.
- Aligned voice recordings with AI characters, ensuring accurate lip-syncing and natural visual flow.
- Edited long-form videos and repurposed content into YouTube Shorts and Instagram Reels.
- Ensured brand consistency across character design, voice tone, and visual style.
Graphic Design & Administrative Support for Realtors at Self-employed (Present)
- Designed real estate marketing materials including social media graphics, flyers, and listing promotions.
- Created branded templates to maintain consistency across marketing platforms.
- Supported realtors with administrative tasks including email management, scheduling, and client follow-ups.
Social Media Specialist and Customer Service Rep at GGC Virtual Assistant. LLC. (2024-05 – 2025-07)
- Handled email management, including writing, responding, and follow-ups.
- Conducted internet and web research for various projects.
- Managed real estate CRM tools (Real Scout, Follow up Boss, KV Core) to track and follow up with clients.
- Assisted in scheduling property showings and setting up client meetings.
- Created newsletters and marketing materials to engage potential buyers and sellers.
- Maintained a high level of customer satisfaction by resolving issues promptly and effectively.
- Performed data entry tasks and maintained organized records using MS Office Suite (Word, Excel, PowerPoint, Outlook).
- Managed email accounts, responding to inquiries and organizing inboxes.
- Utilized CRM tools to track customer interactions and follow up on unresolved issues.
- Assisted with calendar management.
- Developed and Managed Social Media Content Calendar.
- Managed Social Media Accounts for Real Estate Professionals.
Virtual Assistant and Customer Support at Diew Energy (2022-12 – 2024-03)
- Independently managed data entry tasks ensuring accuracy and timeliness.
- Efficiently organized and prioritized emails, streamlining communication process.
- Provided administrative support such as document preparation and scheduling meetings with clients.
- Responding promptly to inquiries and coordinating schedules.
Customers Service Supervisor / Administrative Assistant at Bonjour Bakery (2012-09 – 2022-12)
- Managing the activities of the customer service team to ensure orders are followed up.
- Sorting out and settling of suppliers bills, Monitoring sales and ensuring satisfaction of customers, taking orders via phone calls and ensuring prompt and correct delivery.
- Taking stock of finished items and reordering of such, receive deliveries, sort and distribute incoming mails, organizing and maintaining files and databases.
Client Relations Officer / Administrative Assistant at Westend Hospital (2011-09 – 2012-08)
- Ensuring that patients are satisfied with the hospitals' services.
- Typing of medical reports and referral letters for patients.
- Billing of private and company patients.
- Administrative representative of the hospital in meetings with client companies, taking minutes at meetings.
- A utility staff that replaces other administrative staff when unavailable.
Alumni / Customers Relations Officer at West Africa Capital Market School (2009-02 – 2009-08)
- Ensuring the satisfaction of clients, updating client's profile, ensuring that the company's strategy for delivery of customers satisfaction is well informed and up to date.
- Identifying customer's views and expectations and ensuring that they are met.
Front Desk Officer at Insurance Brokers of Nigeria (2008-07 – 2009-01)
- Receiving and transferring of calls, attending to visitors and guests and ensuring their satisfaction.
- Distribution of incoming mails and maintaining records of outgoing mails.
- Establishing and Maintaining attentive, friendly, courteous and efficient hospitality at the front desk.
- Ensuring implementation of all policies and procedures set forth by management.
