Steven Michael

Result-driven and dedicated Client Support Officer with 5+ years’ experience in providing exceptional customer service. Skilled in handling client inquiries, resolving issues, and ensuring customer satisfaction. Proficient in utilizing various communication channels, such as phone and email to assist clients effectively.

Proven ability to multitask, prioritize tasks, and work well under pressure. Excellent problem-solving and interpersonal skills, with a friendly and professional demeanor. Committed to delivering high-quality support and building positive relationships with clients.

Possess solid background in Customer service, Relationship building, Engagement and Management with a poise for excellence.

Sales Team Lead (Remote) Contract - Heroshe Logistics Limited - Lagos, Nigeria

(2024)

• Monitor competitor landscapes to develop sales strategies.
• Attains sales through generation and follow-up of sales leads.
• Develop and maintain strong customer relationships.
• Identify new sales opportunities and potential clients.
• Conduct market research, identify new trends, identify weaknesses of our major competitors and suggest solutions on how to be at an advantage over our competitors to management.

Sales Executive/Project Manager (Probation) - OBST Solar Power Company - Lagos, Nigeria

(2023 - 2023)

• Conduct market research to identify selling possibilities and evaluate customer needs.
• Actively seek out new sales opportunity through cold calling, networking and social media.
• Set up meetings with potential clients and listen to their wishes and concerns.
• Prepare and deliver appropriate presentation on product and services.
• Ensure the availability of stock for sales and demonstration.
• Create frequent reviews and reports with sales and financial data.
• Participate on behalf of the company in exhibitions or conferences.
• Negotiate/close deals and handle complaints or objections.
• Gather feeds back from customers or prospect and share with internal teams.
• Involve in the installation of company product sold to customers.

Sales Manager - Foodie Maestro - Lagos, Nigeria

(2021 - 2022)

• Handling customer complaints, provide appropriate solutions and alternatives within the time limits; followup to ensure resolution, keep records of customer interactions and ensure customers are satisfied with services.
• Communicating the goal of the day to employees.
• Delegating to each employee their job roles for each day.
• Checking in with employees to ensure progress on task given to them to carry out.
• Ensuring customers' complaints are being addressed accordingly and appropriately.
• Provide sales support and guidance to the sales team in the areas of sales, revenue generation.
• Generated sales through effective networking and marketing strategies.
• Followed all enquiries and Implemented internal sales.
• Ensuring customers' satisfaction.

Loan Recovery/Disbursement Manager - LAPO Microfinance Bank - Ebonyi State

(2019 - 2021)

Achieved massive loan portfolio growth from 12.3m with PAR of 44% in 2019 to 21.8m and reduction of PAR to16%. Managed over 2,350 clients on weekly basis;

• Worked round the clock to meet up with disbursement target for each month as well as new clients targets ona daily/monthly basis.
• Carried out proper KYC on each client before loan is disbursed. Regular visitation of clients’ business to ensure the disbursed funds are not diverted.
• Actively listened to customers’ requests, confirming full understanding before addressing concerns. Ensure loan repayments are made on due dates.
• Constant follow up on default clients and their guarantors until overdue loans are remitted to the bank. Constant increase in loan portfolio, reducing of PAR, and savings mobilization.

Client Support officer II - LAPO Microfinance Bank - Ebonyi State

(2017 - 2019)

• Exceeded goals through effective task prioritization and great work ethic.
• Served customers in a friendly, efficient manner following outlined steps of service. Proper KYC was carried outon each client before and after onboarding of clients.
• Resolved problems, improved operations and provided exceptional service for clients.
• Developed and maintained courteous and effective working relationships.
• Delivered exceptional level of service to each customer by listening to concerns and answering questions.

B.Sc. - Microbiology & Biotechnology - Western Delta University, Oghara, Delta State (2008 - 2013)

West African Secondary School Leaving Certificate (W.S.S.C.E) - Chambers College Warri, Delta State (2006 - 2012)