Sulaimon Susan adeola

Dynamic Administrative with over 2 years of experience in providing robust administrative support and managing office operations.

Skills in optimizing executive calendars, enhancing communication and, maintaining strong client relationships, demonstrated by a 25% increase in client retention in previous roles. Proven ability to efficiently manage multiple tasks and act as a liaison between staff and clients. Ready to leverage these skills to enhance organizational efficiency and support the goals of the target employer.

Saloon & Spa Supervisor - OMEGA PATHWAY INNOVATIVE LTD

(2025-04 - 2025-12)

• Supervised a team of 10 employees, providing guidance and support to ensure excellent customer service and meet sales targets.
• Improved team productivity by 25% through effective training and development programs.
• Reduced employee turnover by 30% by implementing employee management initiatives and recognizing and rewarding outstanding performance.
• Managed inventory levels and reduced waste by 20%, resulting in significant cost savings for the company.
• Developed and implemented processes and procedures to improve efficiency and productivity, resulting in a 15% increase in sales.

Front Desk Officer - BELIEVE GLOBAL VENTURES

(2024-01 - 2025-12)

• Managed front office operations and ensured a professional and welcoming environment for clients and visitors.
• Attended to customer inquiries, complaints, and requests through phone calls, emails, and in-person interactions.
• Processed customer registrations, payments, and administrative documentation accurately.
• Handled incoming and outgoing correspondence, documents, and office records.
• Maintained filing systems and ensured confidentiality of company and client information.

Administrative Assistant - OSUN STATE POLYTECHNIC IREE

(2023-01 - 2024-12)

• Delivered comprehensive administrative support to senior management and cross-functional teams, including managing correspondence, filing systems, and daily office operations.
• Coordinated calendars, meetings, and appointments for multiple executives, ensuring smooth scheduling and reducing conflicts.
• Prepared professional documents, reports, presentations, and internal communications with high attention to detail and confidentiality.
• Managed office supplies, vendor requests, and administrative records to ensure efficient day-to-day office operations.
• Maintained accurate physical and digital filing systems, improving document accessibility and record organization.
• Handled incoming calls, emails, and visitor inquiries professionally while directing matters to the appropriate departments.
• Supported travel arrangements, meeting logistics, and follow-up actions to help executives stay organized and productive.

Customer service/Administrative Officer - JOPHIC ENTERPRISES LTD

(2020-01 - 2021-12)

• Handled an average of 40 customers inquiries daily via phone, email, chat, providing timely and accurate information.
• Assisted customers in selecting products and services that best met their tastes.
• Achieve a 25% increase in client retention through proactive problem solving and exceptional service delivery.
• Collaborates with cross functional teams to address and resolve complex customer issues efficiently.
• Cultivated strong customer relationships, enhancing overall satisfaction and loyalty.

Administrative Officer - JOPHIC ENTERPRISES LTD

(2021-01 - 2023-12)

• Streamlined officer operations, reducing overhead costs by 15% through effective resource allocation.
• Oversee office inventory, stock office supplies and order new supplies as needed.
• Assist with the preparation of budgets and expenses reports.

Diploma - Public Administration - The Oke Ogun Polytechnic Saki (2021-01 - 2023-12)

Diploma - Public Administration - The Oke Ogun Polytechnic Saki (2017-01 - 2019-12)

Professional certification - Human Resources Management - International College of Safety and Management Professional (2024-01 - 2024-12)

NYSC - National Youth Service Corps (2023-01 - 2024-12)