Suliat Jubril

Goal-oriented and customer-focused professional with experience in sales, customer service, sourcing, and client relationship management. Skilled in handling customer interactions, resolving concerns, maintaining accurate records, and delivering excellent customer experiences. Strong communication and interpersonal skills with the ability to explain products and services clearly, build lasting customer relationships, and support business growth.

Disciplined, adaptable, organised, and able to work effectively in fast-paced and team-oriented environments.

Customer Relationship Manager at Art-N-Beads (2023-01 – Present)

• Managed daily customer inquiries, orders, and follow-ups through digital communication channels.
• Assisted customers with product information, order updates, and issue resolution professionally.
• Built and maintained strong customer relationships through effective communication and support.
• Maintained accurate customer records and order documentation.
• Resolved complaints promptly while ensuring customer satisfaction and retention.

Procurement Assistant (Tea Sourcing) at 1688 Online (2024-01 – 2024-12)

• Communicated with suppliers and supported procurement coordination processes.
• Compared supplier pricing and quality to identify suitable purchasing options.
• Assisted with order processing, tracking, and customer updates.
• Maintained organised records of supplier and procurement activities.

Sales / Sourcing Assistant at Freelance (2023-01 – Present)

• Assisted customers in identifying products suitable for their needs.
• Supported purchasing decisions and coordinated customer requests effectively.
• Managed multiple customer interactions while maintaining excellent communication.
• Coordinated sourcing, order processing, and delivery tracking efficiently.
• Demonstrated strong organisational and customer service skills in a remote work environment.

B.A. in History and International Relations – Lagos State University (2024-01)

NYSC – National Youth Service Corps (2025-01)