Sunday Elizabeth

Seeking Entry-Level Sales Representative opportunity with a solid foundation in successful sales techniques and customer service. Highly motivated to launch a professional sales career leveraging confident communication skills and achieve win-win outcomes to increase HersheyCareers' brand awareness and revenue.

Hostess - J.W's Grill - Pittsburgh, PA

(2019 - Present)

Engaged customers in a friendly manner, answering questions, managing reservations, and maintaining a clean waiting area and hostess stand

• Managed the dining and seating flow by monitoring restaurant activity, resulting in a 52% decrease in wait times for customers
• Promoted quick engagement with customers upon entry, increasing customer satisfaction by 45%
• Managed the reservation list with 100% accurate data entry, verifying each reservation to prevent overbooking and delays
• Collaborated with 11 hosts and servers to work as a team, helping customers regardless of employee stations, resulting in a 34% improvement in the restaurant rating
• Performed in the top 5% of sales representatives in 2019 and 2020 in the intermountain region

Cashier - Sephora - Pittsburgh, PA

(2018 - 2019)

Completed all cash and credit transactions and ensured totals matched the recorded receipts with 100% accuracy

• Promoted the benefits of the Sephora loyalty program, exceeding sign-up goals by 39%
• Organized local community events for the store to increase brand awareness and drive 21% more business in 2018
• Trained 7 associates in cashiering and POS system
• Recognized as Employee of the Year in 2018 for demonstrating a positive, customer-focused attitude
• Promoted the value of the customer loyalty program, leading to a 12% out-performance of sign-up targets

SSCE - Ruphem college (2010-03 - 2022-12)