Sunday Onileowo

I am a highly driven Computer science graduate seeking a position in any economy sector where I can lend my knowledge of IT to help your organization improve profitability. To diligently and productively deliver service as an individual and as a team and to meaningfully contribute to the growth of the institution. To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges

Eko Maintenance 2022 – Till date

• System Administrator
• Install and configure computer hardware operating systems and applications
• Monitor and maintain computer systems and networks
• Troubleshoot system and network problems 
• Replace parts as required, also diagnosing and solving hardware or software faults 
• Provide support which involve procedural documentation and relevant reports
• Set up new staffs’ accounts and profiles 
• Deal with Staffs’ accounts password related issues
• Test and evaluate new technology
• Troubleshoot server/client mail connectivity issues
• Customized and maintain enterprise web applications
• Provides support with escalated technical requests
• Leads a team of technical support personnel to coordinates and work with different departments
• Software Installation and configuration of access control terminal on PC
• Provide daily attendance report via access control terminal on PC 

• Office 365 Technical Support Engineer
• Microsoft Systems Engineer with extensive skills in Exchange, Outlook, Share Point, One Drive and Microsoft Teams
• Experience in Administration Office 365, Exchange, Share Point, One Drive and Microsoft Teams
• Demonstrated experience migrating to Office 365, Hybrid Office 365, or Cloud technology
• Experience supporting Windows Active Directory Infrastructure
• Strong user skills with Microsoft Office (Excel, Word, Outlook, and PowerPoint)
• Proven experience using PowerShell
• Working experience troubleshooting software problems with Customer. 
• Superior troubleshooting experience and skills

• IT Support / System Administrator
• Installing and configuring computer hardware, software, systems, networks, printers and scanners
• Provide technical support for both hardware and software issues
• Manage the configuration and operation of client-based computer operating systems. 
• Monitor the system daily and respond immediately to security or usability concerns
• Create and verify backups of data
• New accounts set-up and active directory administration
• Run reports on system performance for team
• Respond to and resolve help desk requests
• Upgrade systems and processes as required for enhanced functionality and security issue resolution
• Administrate infrastructure, including firewalls, databases, malware protection software and other processes. 
• Review application logs
• Install and test computer-related equipment

• Dispute Resolution Officer
• Provision of footage for individuals that make use of the ATM
• Provision of footage for complaint of fraudulent transactions
• Provision of journal
• Journal interpretation
• Run reports by using MS EXCEL
• Receiving complaints from consumers via telephone and online
• Resolving complaints using conciliation and alternative dispute resolution best practices
• Investigating unresolved complaints, as required

• ATM Support and Monitoring
• ATM Branch Support
• Following up on ATM escalated issues
• ATM monitoring and management on postilion
• Real-time ATM performance monitoring
• Real-time cassettes monitoring on postilion
• Real-time hardware status monitoring on postilion
• Initiating commands to ATM terminal through postilion
• Run reports by using MS Excel

• ATM Engineering
• ATM Troubleshooting, repair and maintenance
• Installation of ATM software
• Fixing and removing of faulty components on ATM terminals
• Configuration of ATM terminals
• Review a list of captured cards
• Reboot and initialization of ATM terminals
• ATM network configuration
• Network troubleshooting on ATM

• I-card Support Office
• Configuration of I-card printer on I-card server
• Creating branches on I-card platform
• I-card printer branch support
• Following up on I-card printer escalated issues
• Record keeping of I-card printers’ history from inception till date using tracker

Federal University of Agriculture, Ogun State, Nigeria. 2011 - 2017

Bachelor of Science (BSc) in Computer Science 

CGPA: 3.34

Yaba College of Technology, Lagos State, Nigeria. 2008 - 2010

National Diploma (ND) in Computer Science 

CGPA: 3.08