Suzan Iwouzor

Administrative and customer-facing professional with 7 years of experience across recruitment, customer service, content operations, sales, and administration. Experienced in reviewing and verifying information, maintaining accurate records, following structured procedures, handling customer concerns, and making practical judgment calls in remote and fast-paced environments. Brings strong written communication, careful decision-making, and process discipline to remote AI training and evaluation work.

Customer Service / Recruitment Assistant - Persner Consulting - Remote (Global)

(2024-03 - 2026-06)

• Maintained accurate records across 50+ weekly candidate inquiries by documenting interactions and confidential ATS data.
• Scheduled and coordinated 20–30 interviews weekly, aligning hiring-manager calendars and reducing scheduling conflicts.
• Processed applications and referrals with accurate documentation checks to support compliance and hiring decisions.
• Conducted candidate follow-ups and employment verification, escalating complex cases to hiring managers when needed.
• Handled customer concerns and used practical judgment to resolve issues when immediate manager direction was unavailable.

Image Virtual Assistant - Persner Consulting (MSN) - Remote (Global)

(2023-11 - 2024-02)

• Redesigned image-tagging and digital organization processes, improving asset retrieval time by approximately 30%.
• Managed 200+ visual assets weekly and applied copyright checks and controls to maintain compliance with branding standards.
• Coordinated visual delivery with editors and writers, maintaining consistent presentation and meeting publication standards.

Editor / Writer - Persner Consulting (MSN) - Remote (Global)

(2023-05 - 2023-10)

• Optimized headlines and SEO subheadings to improve article visibility and audience engagement across digital publications.
• Fact-checked and verified content against editorial standards before publication on high-traffic platforms.
• Coordinated publishing schedules with writers, editors, and image specialists, meeting 100% of defined deadlines and preventing backlogs.

CEO / Sales Representative - Zane Stores

(2020-03 - 2023-04)

• Consistently met and exceeded monthly sales targets through personalized product recommendations and complementary-item upselling.
• Strengthened customer retention through relationship-building, timely issue resolution, promotional campaigns, and product rollouts.
• Maintained accurate inventory records and processed transactions with 100% cash-handling accuracy to support financial controls.
• Handled customer objections and complaints, assessing needs and selecting appropriate solutions without always requiring manager intervention.

Account / Admin Personnel - Nigeria Police Force HQ - Abuja, Nigeria

(2019-03 - 2020-03)

• Modernized departmental reporting by creating data-driven presentations that supported senior leadership decision-making and improved briefing clarity.
• Revitalized staff duty rosters to optimize coverage across units, increase operational readiness, and reduce scheduling conflicts.
• Organized meetings and training logistics, managed official correspondence, and maintained precise records for departmental compliance.

B.Sc. - Accounting - Nasarawa State University (2018)