Sybil Olawale

October 2023 – November 2024

International Business Manager (Remote) | Ontario, Canada

 Coordinated international business activities and clientrelationships across differentregions

 Managed communication with partners, clients, and service providers

 Supported business operationsincluding on-boarding, documentation, and follow up

 Prepared daily and periodic operationalreportsfor management review

 Ensured service delivery met agreed standards and timelines

 Worked closely with internal teamsto support growth and operational efficiency.

September 2022 – September 2023

Team Lead | Abuja, Nigeria

 Supervised front-line staffto ensure smooth daily operations and consistent customerservice

 Oversaw ticketing, concessions, and guestservices during busy and regularshifts

 Handled customer complaints calmly and ensured issues were resolved promptly

 Prepared daily operational and service reportsfor management review

 Trained new staff on customerservice standards,safety, and work procedures

 Monitored staff attendance, performance, and conduct on a daily basis.

Brass & Books Financial Services

June 2020 – January 2022

Customer Service Manager | Yenagoa, Bayelsa State

 Provided face to face English tutoring in home and small classroomsettings.

 Taught phonics, basic grammar, vocabulary development, and sentence construction.

 Adapted lessonsto match individual learning pace andneeds.

 Encouraged active participation through games,storytelling, and guided conversation.

 Communicatedprogress clearly and professionally

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