Sylveria Oluchi

Detail-oriented and proactive Virtual Assistant with experience providing executive support, customer service, CRM management, scheduling, and administrative coordination in remote environments. Skilled at managing calendars, inboxes, customer communications, and business operations while maintaining professionalism and confidentiality. Experienced in using HubSpot CRM, Slack, Trello, Calendly, Microsoft Office, and Google Workspace to streamline workflows and improve productivity.

Known for excellent communication, strong organizational skills, and a commitment to delivering exceptional customer experiences.

VIRTUAL ADMINISTRATIVE ASSISTANT & CUSTOMER SUPPORT - Linkplex Courier Services

(2025-01)

• Manage executive calendar and schedule meetings using Calendly.
• Respond to customer inquiries via email and messaging platforms with professionalism and empathy.
• Maintain accurate customer records and CRM data using HubSpot.
• Coordinate and execute administrative activities and ensure smooth daily operations.
• Prepare reports, organize files, organize digital documents, and maintain confidential records.
• Collaborate with team members using Slack and Trello to track projects and deadlines.
• Support customers by resolving inquiries promptly and ensuring a positive service experience.

ADMINISTRATIVE SUPPORT INTERN - Cuso International

• Supported daily administrative operations.
• Scheduled meetings and coordinated communications.
• Maintained organized documentation and filing systems.
• Assisted with report preparation and data management.
• Worked collaboratively with project teams to ensure efficient office operations.

BACHELOR OF SCIENCE (B.Sc.) - ACCOUNTANCY - Imo State University, Owerri (2016-09)