Tega Avwaghwaruvwe

Cloud Operations and Support Engineer with over four years of experience providing ongoing operational support for live, production cloud environments for cloud-hosted infrastructure and identity services in enterprise environments. Skilled in monitoring service health, executing standard changes, restoring service, and supporting incidents and problems to maintain stable, secure, and supportable production operations. Experienced working within approved operational procedures, access controls, monitoring standards, and change governance, with a strong track record of maintaining support documentation, runbooks, and operational records, updating tickets and support systems for accurate tracking, and identifying recurring faults and operational improvement opportunities.

Strong communicator with a customer-focused, responsible approach and proven ability to collaborate across infrastructure, cloud, and security teams.

Cloud Security Engineer - Tek Experts

(2024-06)

• Provide ongoing operational support for live cloud-hosted identity and Microsoft 365/Azure infrastructure, monitoring service health and maintaining stable, secure production operations.
• Execute standard changes and support incidents and problems for enterprise cloud environments, working within approved operational procedures, access controls, and change governance.
• Monitor cloud-hosted services using Microsoft Sentinel, Azure Monitor, and Log Analytics, responding to alerts and incidents in line with approved support processes.
• Support Microsoft Entra Connect and hybrid Active Directory environments to ensure secure identity synchronization and service restoration when needed.
• Implement and maintain access controls including Conditional Access, MFA, and RBAC to strengthen security posture across supported environments.
• Maintain support documentation, implementation guides, and operational standards, and update tickets and operational records to ensure accurate tracking and effective handover.
• Assist with vulnerability remediation and identify recurring faults and operational improvement opportunities across supported environments.
• Participate in enterprise change management, collaborating with infrastructure, cloud, and security teams to ensure minimal disruption to production operations.

Senior Technical Support Engineer - TEK Experts

(2023-08 - 2024-06)

• Delivered advanced operational support for Microsoft 365 and Azure identity services, responding to incidents and service requests for enterprise customers.
• Investigated authentication, identity, and access management issues affecting enterprise users, restoring service and performing root cause analysis using diagnostic tools and system logs.
• Assisted customers with Conditional Access, MFA, Azure AD Connect, and identity synchronization troubleshooting.
• Managed high-priority incidents while consistently meeting SLA requirements.
• Documented technical investigations, resolutions, and remediation procedures to support operational records and the team knowledge base.
• Maintained high customer satisfaction through effective communication and technical expertise.

Technical Support Engineer - TEK Experts

(2022-05 - 2023-08)

• Provided remote operational support for Microsoft 365 services, resolving incidents involving Exchange Online, Outlook, Teams, SharePoint Online, and OneDrive.
• Supported Microsoft Entra ID identity administration, licensing, and authentication services, including Azure AD synchronization troubleshooting.
• Updated tickets and managed incidents through ServiceNow while meeting service level agreements.
• Escalated complex technical issues to appropriate internal teams while ensuring timely follow-up and accurate handover.
• Produced technical documentation and knowledge base articles to support ongoing operations.

Diploma - Cybersecurity - AltSchool Africa (2025)

Bachelor of Engineering (B.Eng.) - Electrical & Electronics Engineering - Bells University of Technology (2020)

Bachelor of Science (B.Sc.) - Physics - Delta State University (2015)