Temitayo Bolaji

Dedicated and result-oriented Microsoft 365 Technical Support with over 3 years of experience providing exceptional technical support to clients. Proficient in troubleshooting and resolving M365 and Azure issues, including office applications, SharePoint, Teams, OneDrive among many others. Possesses strong analytical and problem solving skills, coupled with commitment to delivering timely and effective solutions Handled customer concerns, troubleshooting service challenges, and ensuring accurate documentation and follow-up.

Committed to continuous learning and staying updated with the latest technologies and best practices.

FINTECH ANALYST II (ASMS) at TEKNOWLEDGE (2026-03 – Present)

• Responding promptly to customer inquiries across phone, email and digital platforms ensuring a positive and consistent service experience.
• Providing timely assistance, resolving inquiries, and enhancing customer satisfaction through effective communication, empathy and problem-solving
• Collaborating with cross-functional teams to enhance service quality and operational efficiency
• Managing service requests, logging interactions accurately in CRM systems, and ensuring timely follow-up until full resolution

TECHNICAL SUPPORT ENGINEER II (M365) at TEKNOWLEDGE (2024-04 – 2026-03)

• Resolved complex issues related to Microsoft Exchange, Team, One-Drive, SharePoint and Office apps that required deeper investigation and expertise.
• Used diagnostic tools and logs (such as message trace, audit log, HAR/PSR logs) to identify the root cause of system and service failures
• Collaborated with Tier 3 engineers or product teams when necessary for unresolved issues
• Managed service requests, logging interactions accurately in CRM systems, and ensuring timely follow-up until full resolution

IT SUPPORT OFFICER | CUSTOMER SERVICE REPRESENTATIVE at INTUITIVE GLOBAL HEALTHCARE SYSTEM (2022-12 – 2024-04)

• Handled customer concerns, troubleshooting service challenges, and ensuring accurate documentation and follow-up.
• Resolved customer complaints and service challenges with professionalism and empathy, improving customer satisfaction and retentions
• Guided customers through system navigation, product usage, and basic troubleshooting to enhance user confidence and platform adoption
• Maintained strong product knowledge to provide accurate information and tailored support to customers.
• Contributed to service process improvements by identifying recurring customer pain points and suggesting enhancements to reduce service friction.

IT INTERN at FEMADE SYSTEM SOLUTION (2022-07 – 2022-12)

• Website management
• Installation and configuration of computer system and peripherals
• Repair and maintenance of computer systems, networking and general troubleshooting

B.Eng. in Computer Engineering – Federal University Oye-Ekiti (FUOYE) (2019)