Data Analyst, Business Development Officer, Project Manager - Demmy Global Resources - Akure, Ondo State, Nigeria
(2024-09)
- Track key metrics such as transaction volumes, revenue, discounts, failed transactions, refunds, and wallet funding.
- Generate daily, weekly, and monthly performance reports for management and stakeholders.
- Provide insights to help improve customer experience and operational efficiency.
- Perform daily reconciliation of all airtime and data transactions between Demmypay, customers, and partners.
- Ensure all wallet funding and API transactions are accurately recorded.
- Manage and monitor the Demmypay database.
- Maintain an audit trail of reconciliations for compliance and reporting.
- Ensure that all data processes comply with regulatory requirements (e.g., BVN verification).
- Assist with onboarding checks for businesses and new partners.
- Prepare and share summarized reports with management and relevant teams.
- Liaise with external partners (aggregators, banks, telecoms) on transaction or reconciliation issues.
- Support decision-making with dashboards or ad-hoc analyses.
- Provide data-driven support to customer service teams when resolving complaints or failed transactions.
Data Analyst - Melvin Mich Company Limited - Lagos, Nigeria
(2024-06 - 2025-08)
Remote Contract
- Data Cleaning and Transformation: Automated data cleaning processes using Power BI, reducing data preparation time by 20% and ensuring data quality for accurate analysis.
- Data Analysis: Conducted in-depth analysis of large datasets using Python.
- Data Visualization: Created interactive dashboards and reports using Power BI to present key insights to stakeholders, reducing report generation time by 10%.
- Statistical Analysis: Applied statistical methods to analyze customer behavior and trends.
- Collaboration: Worked closely with cross-functional teams, including finance, and operations, to understand business needs and provide data-driven recommendations.
Data Analyst - Smellgood.ng - Lagos, Nigeria
(2024-05 - 2024-05)
Contract
- Data Cleaning and Transformation: Automated data cleaning processes using Power BI, reducing data preparation time by 15% and ensuring data quality for accurate analysis.
- Data Analysis: Conducted in-depth analysis of large datasets using Power BI.
- Data Visualization: Created interactive dashboards and reports using Power BI to present key insights to stakeholders, reducing report generation time by 5%.
- Statistical Analysis: Applied statistical methods to analyze store and brand price positioning.
Data Analyst Trainee - Zacrac Integrated Learning - Akure, Nigeria
(2024-01 - 2024-08)
- Data Collection and Cleaning: Gathering data from various sources, ensuring it is accurate and clean, and dealing with missing data, outliers, and other data quality issues.
- Data Entry and Maintenance: Assisting in the entry and maintenance of datasets and ensuring that data is updated regularly and accurately recorded.
- Data Analysis: Learning to use statistical tools and software such as Excel, Power bi, SQL, and Python to analyze data, and for descriptive statistics, data visualizations, and identifying trends or patterns.
- Reporting and Visualization: Creating reports and visualizations to present data findings to stakeholders.
- Assisting with Projects: Supporting senior data analysts on projects with data preparation, conducting exploratory data analysis, and creating dashboards.
- Learning Best Practices: Gaining an understanding of data privacy, security, and best practices in data handling.
- Documentation: Documenting processes, methodologies, and findings to ensure that analysis is producible and understandable by others.
- Communication: Learning how to effectively communicate findings, both verbally and in writing to non-technical stakeholders.
- Software and Tool Familiarization: Becoming familiar with different data analysis software and tools, learning how to use them effectively, and understanding when to apply them.
Customer Support Officer - Fountain Payment Systems and Solutions Limited - Akure, Nigeria
(2022-01 - 2022-09)
- Respond promptly to customer inquiries through various channels such as phone, email, chat, or in person.
- Provide accurate information regarding products, services, and policies.
- Handle and resolve customer complaints and issues efficiently.
- Assist customers with technical problems or questions about product usage.
- Collaborate with other departments such as sales, marketing, and technical support to ensure a seamless customer experience.
Administrative Officer - Fountain Payment Systems and Solutions Limited - Akure, Nigeria
(2021-03 - 2022-01)
- Optimized benefits administration, resulting in increased employee understanding and engagement.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
Administrative and Human Resource Officer - Lagos State Signage and Advertisement Agency - Lagos, Nigeria
(2020-07 - 2021-01)
- Managed payroll processing tasks, guaranteeing timely disbursement of salaries without errors or discrepancies.
- Coordinated benefit programs and maintained updated, complete and accurate records with benefit providers.
- Developed targeted training programs to enhance workforce skills and competencies.
- Responded to employee questions and requests and provided general direction in-person, by email and phone.
Marketing Officer - Smellgood.ng - Lagos, Nigeria
(2019-08 - 2020-07)
- Sales of perfumes and cosmetics.
- Meeting daily targets on the sales of perfumes.
- Establishing good relationships with customers.
- Delivering goods to customers.
Administrative Assistant - APC State Secretariat, FCT Chapter - Abuja, Nigeria
(2018-06 - 2019-08)
- Collected Typing of letters and documents.
- Organizing and scheduling meetings.
- Issuing membership cards to new members.
- Taking of minutes during meetings.
