Temitope Oluro

I am a results-driven professional with a strong foundation in data analytics, customer support, administrative roles, and human resources management. I have a proven track record of delivering actionable insights through data-driven solutions, enhancing decision-making processes, and driving business growth. I am skilled at leveraging data to develop actionable solutions to business challenges and utilizing data mining, and visualization to create meaningful insights.

I possess excellent technical aptitude and knowledge of programming languages, data analytics, and data visualization. I am also skilled in fostering positive customer relationships, ensuring satisfaction, and maintaining efficient workflows in fast-paced environments. Adept at managing HR functions, including recruitment, onboarding, and employee relations, while maintaining compliance with organizational policies.

I am a highly organized and detail-oriented, with excellent problem-solving, communication, and multitasking abilities, ensuring optimal performance and goal achievement in diverse business settings.

Data Analyst, Business Development Officer, Project Manager - Demmy Global Resources - Akure, Ondo State, Nigeria

(2024-09)

• Track key metrics such as transaction volumes, revenue, discounts, failed transactions, refunds, and wallet funding.
• Generate daily, weekly, and monthly performance reports for management and stakeholders.
• Provide insights to help improve customer experience and operational efficiency.
• Perform daily reconciliation of all airtime and data transactions between Demmypay, customers, and partners.
• Ensure all wallet funding and API transactions are accurately recorded.
• Manage and monitor the Demmypay database.
• Maintain an audit trail of reconciliations for compliance and reporting.
• Ensure that all data processes comply with regulatory requirements (e.g., BVN verification).
• Assist with onboarding checks for businesses and new partners.
• Prepare and share summarized reports with management and relevant teams.
• Liaise with external partners (aggregators, banks, telecoms) on transaction or reconciliation issues.
• Support decision-making with dashboards or ad-hoc analyses.
• Provide data-driven support to customer service teams when resolving complaints or failed transactions.

Data Analyst - Melvin Mich Company Limited - Lagos, Nigeria

(2024-06 - 2025-08)

Remote Contract

• Data Cleaning and Transformation: Automated data cleaning processes using Power BI, reducing data preparation time by 20% and ensuring data quality for accurate analysis.
• Data Analysis: Conducted in-depth analysis of large datasets using Python.
• Data Visualization: Created interactive dashboards and reports using Power BI to present key insights to stakeholders, reducing report generation time by 10%.
• Statistical Analysis: Applied statistical methods to analyze customer behavior and trends.
• Collaboration: Worked closely with cross-functional teams, including finance, and operations, to understand business needs and provide data-driven recommendations.

Data Analyst - Smellgood.ng - Lagos, Nigeria

(2024-05 - 2024-05)

Contract

• Data Cleaning and Transformation: Automated data cleaning processes using Power BI, reducing data preparation time by 15% and ensuring data quality for accurate analysis.
• Data Analysis: Conducted in-depth analysis of large datasets using Power BI.
• Data Visualization: Created interactive dashboards and reports using Power BI to present key insights to stakeholders, reducing report generation time by 5%.
• Statistical Analysis: Applied statistical methods to analyze store and brand price positioning.

Data Analyst Trainee - Zacrac Integrated Learning - Akure, Nigeria

(2024-01 - 2024-08)

• Data Collection and Cleaning: Gathering data from various sources, ensuring it is accurate and clean, and dealing with missing data, outliers, and other data quality issues.
• Data Entry and Maintenance: Assisting in the entry and maintenance of datasets and ensuring that data is updated regularly and accurately recorded.
• Data Analysis: Learning to use statistical tools and software such as Excel, Power bi, SQL, and Python to analyze data, and for descriptive statistics, data visualizations, and identifying trends or patterns.
• Reporting and Visualization: Creating reports and visualizations to present data findings to stakeholders.
• Assisting with Projects: Supporting senior data analysts on projects with data preparation, conducting exploratory data analysis, and creating dashboards.
• Learning Best Practices: Gaining an understanding of data privacy, security, and best practices in data handling.
• Documentation: Documenting processes, methodologies, and findings to ensure that analysis is producible and understandable by others.
• Communication: Learning how to effectively communicate findings, both verbally and in writing to non-technical stakeholders.
• Software and Tool Familiarization: Becoming familiar with different data analysis software and tools, learning how to use them effectively, and understanding when to apply them.

Customer Support Officer - Fountain Payment Systems and Solutions Limited - Akure, Nigeria

(2022-01 - 2022-09)

• Respond promptly to customer inquiries through various channels such as phone, email, chat, or in person.
• Provide accurate information regarding products, services, and policies.
• Handle and resolve customer complaints and issues efficiently.
• Assist customers with technical problems or questions about product usage.
• Collaborate with other departments such as sales, marketing, and technical support to ensure a seamless customer experience.

Administrative Officer - Fountain Payment Systems and Solutions Limited - Akure, Nigeria

(2021-03 - 2022-01)

• Optimized benefits administration, resulting in increased employee understanding and engagement.
• Enhanced overall office productivity through effective staff management and coordination of daily tasks.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.

Administrative and Human Resource Officer - Lagos State Signage and Advertisement Agency - Lagos, Nigeria

(2020-07 - 2021-01)

• Managed payroll processing tasks, guaranteeing timely disbursement of salaries without errors or discrepancies.
• Coordinated benefit programs and maintained updated, complete and accurate records with benefit providers.
• Developed targeted training programs to enhance workforce skills and competencies.
• Responded to employee questions and requests and provided general direction in-person, by email and phone.

Marketing Officer - Smellgood.ng - Lagos, Nigeria

(2019-08 - 2020-07)

• Sales of perfumes and cosmetics.
• Meeting daily targets on the sales of perfumes.
• Establishing good relationships with customers.
• Delivering goods to customers.

Administrative Assistant - APC State Secretariat, FCT Chapter - Abuja, Nigeria

(2018-06 - 2019-08)

• Collected Typing of letters and documents.
• Organizing and scheduling meetings.
• Issuing membership cards to new members.
• Taking of minutes during meetings.

Nanodegree - Data Analytics with SQL and Python - Zacrac Integrated Learning (2024-08)

Nanodegree - Data Analysis with Excel and Power BI - Zacrac Integrated Learning (2024-04)

Nanodegree - Data Science with Python - Cholatrek Training Institute (2022-03)

Bachelor of Arts - Linguistics - Adekunle Ajasin University, Akungba (2017-12)