Testimony Williams

Detail-oriented and results-driven accounting professional with 5 years of experience in financial reporting, budgeting, and regulatory compliance, complemented by hands-on customer support experience across phone, email, and live chat channels. Proven ability to analyze financial data, identify discrepancies, and implement effective solutions to improve accuracy and efficiency, while also delivering responsive, customer-focused service that resolves inquiries and builds client trust. Proficient in accounting software and financial systems with a strong grasp of generally accepted accounting principles (GAAP), as well as customer relationship and support platforms such as Zendesk and HubSpot.

Adept at managing multiple tasks, meeting tight deadlines, and maintaining high levels of integrity and confidentiality across both financial operations and client-facing roles. Committed to supporting organizational growth through sound financial management, strategic decision-making, and exceptional customer experience.

ADMIN / ACCOUNTANT at CONSTRUCTION SUPPORT NIGERIA LIMITED (2021-05 – Present)

• Manage all accounting transactions
• Publish financial statements in a timely manner
• Handle monthly, quarterly, and annual closings
• Reconcile accounts payable and receivable
• Ensure timely bank payments
• Compute taxes and prepare tax returns such as VAT, PAYE, and Annual Filing
• Manage balance sheets and profit/loss statements
• Audit financial transactions and documents
• Reinforce financial data confidentiality and conduct database backups when necessary
• Comply with financial policies and regulations
• Provide customer support to internal staff (indoor) and vendors/contractors (outdoor) via phone calls, emails, live chat, and remote channels
• Resolve customer issues including credit transfer errors, and discrepancies in receipts and invoices
• Assist vendors and contractors with registration processes, ensuring accurate documentation and compliance
• Serve as a liaison between the finance department and internal/external stakeholders to ensure prompt issue resolution and clear communication
• Filing of documents and reports

AUDITOR ASSISTANT at WOLEX ACCOUNTING & TAX SERVICES (2019-01 – 2021-05)

• Examining company accounts and financial control systems
• Minimizing levels of financial risk within the organisation
• Protecting company assets and reducing liabilities
• Preparing financial reports, commentaries, and financial statements
• Undertaking overview of wages and salaries
• Working closely with managerial staff and presenting findings and recommendations for the advancement of the organisation
• Providing customer support to internal staff (indoor) and vendors/contractors (outdoor) via phone calls, emails, live chat, and remote channels
• Resolving issues such as credit transfer errors and discrepancies in receipts and invoices
• Assisting vendors and contractors with registration processes to ensure accurate documentation and compliance
• Acting as a point of contact between finance, internal staff, and external vendors to ensure timely communication and issue resolution

ADMINISTRATIVE OFFICER at FIRST BAPTIST SCHOOLS (2018-04 – 2019-01)

• Managing budgets, policies and events.
• Resolving conflicts or other issues as they occur.
• Manage budgets, logistics and events or meetings
• Handle scheduling, record-keeping and reporting
• Ensure the school complies with relevant laws and regulations
• Develop and run educational programs
• Hire, train and advise staff
• Counsel students when needed
• Resolve conflicts and other issues
• Communicate with parents, regulatory bodies and the public
• Have a hand in the creation of the school curriculum
• Implement actions that improve the school and the quality of education (e.g. building renovations, new guidelines for students, new subjects)
• Help shape and uphold the vision of the school.

Bachelor of Science in Accounting – University of Lagos (UNILAG) (2016 – 2021)