The Kelvin

Dedicated and detail-oriented Administrative Support Professional with experience in customer service, office administration, and online business operations. Skilled in managing administrative tasks, handling customer inquiries, maintaining records, and supporting daily business activities. Strong communication, organizational, and problem-solving abilities with a proven capacity to work independently and efficiently in remote and office-based environments.

Seeking an Administrative Support role where I can contribute to operational efficiency while continuing to develop my professional skills.

Customer Service & Administrative Assistant - Online Business Operations

(2020-01 - 2022-12)

• Managed customer inquiries and resolved issues through phone calls, messaging platforms, and email.
• Maintained accurate customer records and transaction information.
• Processed orders and ensured timely communication with customers.
• Assisted with administrative duties including scheduling, record keeping, and document organization.
• Handled daily correspondence and responded professionally to customer concerns.
• Coordinated business activities to ensure smooth operations and customer satisfaction.
• Utilized digital tools to track sales, customer interactions, and business performance.

Office Support Assistant - Administrative & Office Support Experience (Remote)

(2022-01 - 2025-12)

• Assisted with filing, document preparation, and data entry tasks.
• Organized records and maintained confidential information.
• Supported office operations through scheduling and administrative coordination.
• Prepared reports and managed routine office communications.
• Worked effectively with colleagues to ensure efficient workflow and timely completion of tasks.

Cold Calling Customer Service Representative - AG Marketing - Florida, USA (Remote)

(2025-09 - 2026-03)

• Managed high-volume outbound and inbound customer calls to resolve inquiries and improve satisfaction.
• Handled complaints, cancellations, and feedback with professionalism and empathy.
• Collaborated with cross-functional teams (sales, marketing, and product) to align customer retention strategies.
• Built strong client relationships, improving customer loyalty and repeat business.
• Tracked engagement metrics to identify opportunities for upselling and retention.

Bachelor of Arts - History and International Relations - Redeemer's University (2024-12)