Thomas Aiwe

I am looking for a new & challenging skills position, one that will make best use of my skills and experience. I also seek to work in an organization with the intention of touching the live of people positively to bring about an enhancement to the company. which I strongly believe that will make a significant contribution to the organization. A confident, multi-skilled in hospitality industry with many years of works experience and excellent knowledge of hospitality management procedures.

Proficient in customers service.

Supervisor / Asst Manager - Lascala Restaurant - 4/8 Muson centre Onikan Lagos

(2008-01 - 2011-12)

• Monitor guest satisfaction and take proactive steps to enhance the customers experience.
• Preparing staffs roaster each week and processing time off
• Ensure kitchen strictly adheres to all food safety laws, regulations, and company standards.
• Follow standard operational procedures (SOP)
• Monitoring employee performance and ensure productivity
• Solving dispute between staff.
• Working with kitchen chefs to ensure customers get there food on time.
• Marketing product online to improve sales

Asst Manager - Villa Medici - 1 Festival Road street Vitoria island Lagos

(2011-01 - 2016-12)

• Resolves customers issue and answer question
• Perform any other duty within the scope of work.
• Assisting in planning menu
• Creating staffs roaster each week
• Ensuring compliance hygiene and health safety environment.
• Assisting customers enquires order items
• Taking Reservation, training other staff.
• Assessing and improving profitability.
• Making improvement to the running of the business and developing the restaurant.
• Organize workflow
• Ensure that employee understand their duties.
• Maintain timekeeping and personnel record.
• Ensure adherence to legal and company policies.
• Conduct staffs shifts to communicate expectations and updates.
• Handle customers fill back serious concerns and professionally.
• Monitor guest satisfaction and take proactive steps to enhance the customer experience.
• Supervise all staff, and cleaners during shifts.
• Monitor and verify sales reports at the end of each shift.

Floor Manager - Kingfisher - Lekki Lagos

(2016-01 - 2018-12)

• Preparing staffs roaster each week and processing time off requests
• Ensure the accuracy and timely preparation of monthly results
• Walking in the floor and addressing any issues related to appearance and cleanliness
• Greeting and assisting customers on their orders
• Ensuring compliance hygiene and health safety environment.
• Assisting in handing customers enquires and complaint.
• Taking Reservation, Hiring and training other new floor staff.
• Coaching and disciplining employees as needed
• Manager daily operations, including opening and closing procedures
• Ensure a positive customer experience and fill back as well
• Oversee inventory levels and merchandise display
• Monitoring employee performance to ensure productivity

Accountant - Artcafe limited - Vitoria island Lagos

(2018-01 - 2022-12)

• Dealing with different accounting software like QuickBooks, Xero and Netsuit (VAT, WHT,PAYE)
• Conduct stock inspection and verification of vouchers.
• Preparation of balance sheet, profit and loss account and cash flow statement report
• Preparing daily, weekly and monthly account
• Prepare payee tax and VAT monthly
• Prepare staff salaries

Quality Control Manager - Culture Kitchen - Lekki Lagos Nigeria

(2023-01 - 2025-12)

• Follow hygiene and sanitation standards among all departments.
• Ensure adherence to local health, safety
• Coordinate emergency procedures if necessary.
• Ensure products or services meet established quality standards
• Maintain detailed records of all quality control activities, inspections, audits, and corrective actions.
• Ensure the restaurant adheres to all relevant food safety regulations, industry standards, and legal requirements.
• Drive initiatives to enhance quality, reduce waste, optimize processes, and improve overall operational efficiency.
• Work with suppliers to ensure the quality and consistency of raw materials and ingredients delivered to the restaurant.
• Investigate customer complaints related to food or service quality, identify the root cause, and implement corrective actions.
• Oversee compliance with food safety regulations, monitor sanitation practices.
• Establish and maintain processes, procedures, and standards for food quality, service, and safety.
• Regularly inspect restaurant operations, including food preparation, storage, and service, to identify potential quality issues and deviations from standards.
• Create and implement quality control systems and procedures for food handling, preparation, and service.
• Ensure the kitchen strictly adheres to all food safety laws, regulations, and industry standards.
• Oversee the inspection and approval of incoming raw ingredients to guarantee they meet quality and safety specifications.

Supervisor / Grill Manager - Royal Mandarin - 2, General Gusau crescent Housing Legislative quarter Abeokuta

(2026-01)

• Manage and keep up smooth restaurant operations clean
• Supervise both kitchen staff and wait staff providing necessary feedback
• Create daily budget report on revenue and costs
• Organize and take stock of restaurant supplies
• Making sure all guests / customers receive a high quality service.
• Meeting and greeting guests
• Planning marking campaign
• Manage daily operations, including opening and closing procedures
• Ensure a positive customer experience and fill back as well
• Oversee inventory levels and merchandise display
• Monitoring employee performance to ensure productivity

LSC - Aguntasolo Primary School Ilamoye Ijesha (1995)

SSCE - Holy Child Comprehensive High School Owode (2001)

Diploma - ACCOUNTANCY - Osun State College of Technology Nigeria (2006)

DIPLOMA - HEALT & SAFETY - Wavecrest College of catering and Hospitality management Nigeria (2012)