Ozioma Okechukwu

Supply Chain Planning and S&OP professional with 7+ years of experience across FMCG, QSR, e-commerce, and operations. Experienced in demand and supply planning, S&OP coordination, production requirements planning, MRP, inventory optimization, procurement planning, and supply risk management. Currently supporting end-to-end supply planning for a national QSR network of 150+ outlets, working cross-functionally with Procurement, Operations, Warehousing, Sales, and Marketing to improve product availability and planning performance.

Proven track record of improving forecast accuracy, reducing stock-out risk, optimizing inventory, and improving planning processes through ERP systems and data analytics.

Supply & Operations Manager at Eat N Go Africa (2025-01 – Present)

• Led demand forecasting and inventory planning across a national QSR supply chain supporting 150+ outlets, improving forecast accuracy by 20% and product availability across regions.
• Translate demand forecasts into production, material, and procurement requirements for raw materials, packaging, and finished products, while monitoring lead times, MOQs, ETAs, and supply risks.
• Manage inventory planning across warehouses, commissaries, and stores, optimizing safety stock, days of cover, reorder levels, excess inventory, and stock-out risks.
• Support inventory financial planning by analyzing projected demand, stock levels, consumption, and procurement requirements to inform budget and financial planning.
• Support production planning by analyzing demand, opening inventory, required production, available capacity, and supply constraints to identify gaps and required actions.
• Manage supply risks including stock-outs, delayed imports, supplier delays, capacity constraints, and expiry exposure through contingency planning and corrective actions.
• Built a customized inventory planning tool integrating NAV, Pulse ERP, and Excel, reducing manual tracking effort by 40%.
• Led peak-season demand planning for Christmas and Easter, reducing stock-out risk by 35% and planning delays by 30%.

Demand Planner – FMCG Accounts / eCommerce Account Manager at Jumia Nigeria (2022-06 – 2024-10)

• Managed demand planning for key FMCG brands including Nestlé, Multipro, and Flour Mills across multiple product categories.
• Developed SKU-level forecasts using historical sales data and campaign insights, improving forecast accuracy by 15%.
• Led demand planning for major promotional events (Black Friday, Tech Week, Back-to-School), supporting sales spikes of up to 2–3x normal volume.
• Collaborated with sales and marketing teams to identify demand drivers and align forecasts with business targets.
• Ensured optimal stock availability across fulfillment centers, reducing stock-outs during peak periods by 30%.
• Used Power BI and analytics tools to track performance, identify trends, and drive continuous forecast improvement.
• Managed vendor lifecycle from onboarding to maturity, contributing to revenue growth and improved inventory turnover.

Vendor Acquisition Associate at Jumia Nigeria (2019-03 – 2022-06)

• Identified, recruited, and onboarded new vendors across multiple categories to support marketplace expansion.
• Built and maintained strong vendor relationships while providing guidance on platform operations and performance expectations.
• Conducted vendor training and onboarding activities to improve seller readiness and compliance.
• Worked closely with internal stakeholders to resolve vendor issues and improve overall partner experience.
• Supported revenue growth through vendor portfolio expansion and performance improvement initiatives.
• Tracked vendor performance metrics and provided recommendations for continuous improvement.

Operations Support at VerifyMe Nigeria Limited (2018-03 – 2018-12)

• Led day-to-day operational coordination, including agent dispatch, process documentation, and service delivery monitoring.
• Oversaw quality control and client reporting for identity verification operations.

MBA in Business Administration – University of East London

Bachelor of Science in Sociology – Chuckwuemeka Odumegu Ojukwu University (2019)