Timilehin Fatiregun

I am a highly organized experienced and results-driven Administrative Assistant with a proven track record. I deliver excellent customer service through clear communication and effective problem resolution offering administrative support, calendar management, email handling, data entry, and CRM systems expertise. I am proficient in Microsoft Office, Google Workspace, and task management tools, with strong multitasking skills.

I am a reliable, proactive, and detail-oriented professional committed to efficiency, accuracy, and client satisfaction and I am seeking to contribute my skills in strategic planning, and creative problem-solving to achieve business objectives.

Customer Care Representative at Mactay Consulting Firm (2023-06 – 2026-02)

• Managed inbound and outbound customer calls, ensuring timely and accurate support.
• Processed customer orders and payments with high accuracy.
• Resolved customer complaints efficiently to maintain satisfaction and retention.
• Conducted follow-up calls to confirm issue resolution and service quality.

Administrative Officer at Nigerian Airspace Management (NAMA) (2022-03 – 2023-01)

NYSC - Primary Place of Assignment

• Managed filing systems, digital documentation, databases, and report preparation, ensuring accurate records, faster information retrieval, and improved administrative efficiency.
• Monitored daily sales data, handled outbound customer calls regarding prescriptions, and supported document delivery, strengthening customer engagement and operational follow-through, increasing speed and overall productivity.

Facilitator at National Population Census (Special Workforce) (2022-07 – 2022-11)

• Coordinated and delivered training for incoming census enumerators, improving data accuracy, onboarding efficiency, and workforce readiness for large-scale household and population data collection.
• Served as a Digital Quality Assurance Assistant (DQAAA), reviewing and validating census data to ensure compliance with data quality standards.
• Monitored digital data submissions, identified discrepancies, and implemented corrective actions, reducing errors and increasing overall data reliability and operational capacity.

Supervisor at The Place Restaurant (2021-08 – 2022-06)

• Led and coordinated a team of 10+ staff during high-volume operations, improving workflow efficiency, task turnaround time, and overall productivity through structured delegation and performance monitoring.
• Trained and onboarded new hires on company policies, food safety standards, POS systems, and operational procedures, reducing errors and increasing staff readiness and capacity.
• Managed inventory control, order placement, and wastage tracking using accurate documentation and reporting, contributing to cost reduction and improved resource utilization.
• Handled customer inquiries and issue resolution with clear communication, strengthening client satisfaction and service consistency.
• Ensured strict compliance with safety, hygiene, and organizational standards while maintaining detailed records and supporting operational continuity.

Administrative Officer at MEPHRIC (Tinubu Primary Healthcare Center) (2020-10 – 2021-07)

• Collected, organized, and maintained accurate mental health data for all patients, ensuring up-to-date records to support informed decision-making and operational efficiency.
• Monitored patient information to identify and flag mental health risk indicators, enabling timely escalation and improving care coordination and response times.
• Maintained confidentiality and compliance with data protection standards while streamlining documentation processes, reducing administrative errors and delays.
• Supported clinical and administrative teams through structured data reporting and tracking, increasing service capacity, workflow accuracy, and overall productivity.

Ad-hoc Staff at Bisilola Pharmacy (2019-09 – 2020-05)

• Supported pharmaceutical product sales through outbound customer communication, prescription follow-ups, and order coordination, contributing to improved sales processing and client retention.
• Managed customer inquiries, complaints, and order requests with professional communication and active listening, ensuring timely issue resolution and high service satisfaction.
• Liaised with physicians and customers to verify, process, and reorder prescription requests while accurately documenting interactions in CRM and computer systems.

Bachelor in Psychology – Covenant University (2015 – 2020)

WASSCE – Eminent Comprehensive College (2004 – 2009)