Timothy Edigue

To secure a challenging position where I can utilizes my years of experience, while allowing me the opportunityto grow professionally. I offer strong interpersonal skills to develop global customer solutions with thought leadership and integrity, excellent interpersonal, oral and written communication and presentation skills, functioning well both independently and collaboratively with an outgoing personality.

Service Associates at Keystone Bank Limited (2019-03 – Present)

• Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
• Suggested add-on services that would be helpful to customers and improve bottom line.
• Maintained and managed customer files and databases.
• Boosted productivity by offering skilled administrative assistance and client support.
• Resolved concerns with products or services to help with retention and drive sales.
• Maintained high customer satisfaction standards to meet or exceed targets.

Database Administrator at La Sien Bottling Company (2018-10 – 2018-12)

• Administered, supported and monitored databases by proactively resolving database issuesand maintaining servers.
• Wrote and maintained technical and functional specifications to document database intentions and requirements.
• Implemented BI solution framework for business intelligence projects.
• Adhered to set schedules to test databases for flaws and reduce downtime
• Worked with staff to develop and implement procedures to prevent data loss and maximize system availability.

Administrative Assistant at Government Technical College (2017-05 – 2018-04)

• Executed record filing system to improve document organization and management.
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Monitored office calendars to plan meetings, activities and travel to maximize productivity.
• Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability.
• Updated spreadsheets and databases to track, analyze and report on performance and staff data.

Higher National Diploma in Public Administration – Heritage Polytechnic (2016-08)

National Diploma in Business Administration – Temple Gate Polytechnic (2013-08)

Senior Secondary School Certificate – Legend Comprehensive College (2007-06)