Tioluwanimi Ogunro

Enthusiastic and service-driven Mass Communication graduate with proven experience in remote customer support, multi-channel client engagement, and digital communication. Adept at managing high-volume phone support, text-based chat channels (WhatsApp), email support, and modern CRM tools to resolve customer concerns and boost retention. A proactive problem solver skilled at maintaining professional excellence and building meaningful relationships in fast-paced, remote environments.

Telesales Executive - Codar Tech Africa

(2024-09 - 2024-12)

• Managed daily multi-channel customer interactions, handling 40–50 live phone calls alongside active follow-ups via WhatsApp text to guide prospective students.
• Answered complex inquiries about technology courses, broke down payment options, and handled objections confidently to support customer decisions.
• Successfully de-escalated tense or frustrated interactions by utilizing active listening and transparent communication, converting skeptical leads into enrolled students.
• Maintained detailed, accurate records of client communications, touchpoints, and sales targets using company tracking systems.

Publisher / Digital Content Lead - Oriontimes Online Newspaper

(2024-01 - 2024-07)

• Oversaw editorial strategy and digital publication workflows with strict attention to detail, clarity, and audience engagement.
• Coordinated with external contributors and managed online communications to grow digital platform visibility.

Customer Relationship Manager (Internship) - SnY Financial Services

(2023-05 - 2024-08)

• Handled daily inbound client inquiries via phone, email, and CRM channels, consistently meeting high customer satisfaction rates.
• Managed sensitive customer data using CRM tools for accurate communication tracking, issue logging, and reporting.
• Strengthened client retention by taking immediate ownership of complaints and providing prompt, empathetic follow-ups.

Marketing & Communications Assistant - ATS Multimedia

(2022-01 - 2023-04)

• Assisted in managing administrative correspondence and cross-team communications.
• Supported digital engagement campaigns, drafting clear, consumer-facing copy that increased audience response rates.

B.Sc. - Mass Communication - Babcock University, Nigeria