Titilayomi Madare

Administrative, Operations, and Customer Support professional with over six years of experience across retail, education, and e-commerce environments. Experienced in customer service, order fulfillment, inventory coordination, social media management, office administration, and team supervision. Recognized for resolving customer issues professionally, managing day-to-day operations independently, and maintaining organized records.

Proficient in Microsoft Office, Google Workspace, Canva, and digital communication tools. Known for building strong customer relationships, improving operational efficiency, and maintaining a high standard of professionalism in fast-paced environments.

Store Manager at Omogearewa Home of Fashion (2023-01 – 2026-07)

• Manage daily store operations and ensure smooth business activities.
• Respond to customer enquiries on Instagram, WhatsApp, and in-store, providing timely and professional support.
• Process and coordinate approximately 50–100 customer orders weekly from confirmation to dispatch.
• Resolve customer complaints effectively while maintaining a positive customer experience.
• Create product content and manage updates across Instagram, WhatsApp Status, and the company website.
• Maintain accurate inventory, pricing, and sales records using Microsoft Excel.
• Coordinate incoming cargo and pre-order fulfilment.
• Managed the store independently, ensuring uninterrupted operations.
• Contributed to increased sales through customer engagement and digital marketing efforts.
• Trained and supervised staff members on operational procedures and customer service standards.

Sales Representative / Cashier at Golden Mart & Bakery (2022-02 – 2023-01)

• Delivered attentive customer service and ensured order accuracy.
• Maintained an accurate cash drawer, processed payments, and ensured daily reconciliation.
• Prepared end-of-day sales reports.
• Communicated stock requirements to management and followed up on replenishment.

Administrative Supervisor at Fumco Computer Institute (2019-06 – 2022-01)

• Supervised daily operations and supported efficient service delivery.
• Provided professional customer support and handled enquiries.
• Prepared and reviewed documents with a high level of accuracy.
• Monitored work quality and ensured operational standards were maintained.

Bachelor of Science in Computer Science – Miva Open University (2027)

West African Senior School Certificate Examination (2021)