Customer Support Executive at SureGifts (2023-08 – Present)
- Promptly respond to over 20+ customers complaints and enquiries daily through emails, phone calls and live chat
- Closed over 50 mail tickets per day
- Increased efficiency by 30% through process optimization
- Simplified onboarding processes for new customers/clients
- Skillfully managed administrative responsibilities for the team
- Handling confidential clients information and efficiently resolving customers' complaints
- Received outstanding feedback ratings from satisfied customers
- Contributed to a positive office culture by participating in team-bonding activities
HR ASSISTANT at R.T. BRISCOE NIG. PLC (2022-06 – 2023-02)
- Organized and maintained staff files according to established procedures, ensuring efficient retrieval
- Streamlined a complex filing system by implementing alphabetical and color-coded organization
- Performed a variety of administrative tasks including drafting meeting minutes, reports, and memos, as well as developing comprehensive presentations
- Managed the distribution of staff requisitions and addressed employee inquiries and complaints
- Provided timely responses to interview candidate inquiries and questions
BRAND MANAGER AND RESEARCHER at Pandora Agency (2021-09 – 2022-02)
- Managed and grew Pandora Agency's social media presence across Facebook, Instagram, LinkedIn, Twitter, and Google My Business
- Developed and executed engaging content, including Reels, aligned with the brand's identity and target audience
- Conducted in-depth performance analysis to measure content effectiveness and inform strategy optimization
- Undertook comprehensive research on personal branding and media trends
- Provided meticulous documentation of meeting minutes, including weekly, reporting, and client meetings
- Demonstrated creative writing abilities through script and article development
- Possess a strong results-oriented focus and a passion for achieving objectives
