Tobi Ayeni

Experienced Customer Service Representative who is dedicated to providing quality care for ultimate customer satisfaction with timely resolution of customer's complaint. Proven ability to establish and maintain excellent communication and relationships with customers. Exceptional ability to handle high volume calls, negotiation and conflict resolution skills to handle complaints in a courteous and professional manner.

FARM SUPERVISOR - IFEOLUWA FARM IWO - Iwo, Osun State

(2023-01)

• Supervises and coordinates activities of workers engaged in raising poultry, collecting eggs and maintaining equipment and facilities on poultry farm
• Assigns workers to duties, such as collecting and candling eggs, feeding and vaccinating poultry, cleaning and fumigating chicken houses.
• Trains new workers and participates in work activities to expedite work load.
• Prepares worker attendance, egg production, feed consumption, and poultry mortality reports.

CALL AGENT (AIRTEL NIGERIA) - ISON BPO (XPERIENCES) IBADAN - Ibadan, Oyo State

(2020-01 - 2020-09)

• Answered inbound calls in a timely and friendly manner.
• Evaluated problems and complaints of the callers and provide proper solutions to them.
• Provided information on the company's products or services and generate interest in the offer. Upsell products and services.
• Make relevant notes from customer interactions and identify any issues that customers might be struggling with.

TUTOR (NYSC) - GOVERNMENT SEC; SCHOOL OKUNRIKANG - Okunrikang, Cross River State

(2018-07 - 2019-07)

• Developed teaching materials in their simplest forms for easy assimilation by students.
• Carried out evaluative functions to help ascertain areas of weaknesses of students and assisted to overcome them.
• Encouraged, supported, and challenged students to meet up with their academic/math targets.
• Helped students with preparation for mathematical competitions.

DATA ANALYST (INTERN) - KWARA STATE BUREAU OF STATISTICS - Ilorin, Kwara State

(2017-03 - 2017-11)

• Acquired data from primary and secondary sources.
• Assisted with developing and implementing databases and data collection systems.
• Analyzed data using statistical techniques and providing reports.
• Assisted with Identifying, analyzing and interpreting trends or patterns in complex data sets.

B.Tech - Mathematics - Federal University of Technology, Minna (2017)

W.A.S.S.C.E. - Odo-otin Grammar School (2011)

W.A.J.S.C.E. - Shekinah College (2008)

F.L.S.C. - Bethel Nursery & Primary School (2005)