Tobi Olaye

Dedicated and reliable IT Support professional with seven years of experience in the insurance industry, including over three years in IT Support. Experienced in troubleshooting hardware and software issues, providing technical assistance to users, maintaining office systems, and supporting daily business operations. A graduate with a Bachelor of Science (B.Sc.) in Economics who is eager to contribute technical knowledge, professionalism, and a strong work ethic to organizational success.

IT - Thames Insurance Brokers Limited - Lagos

(2024-01)

• Provide first-line technical support to staff and end users.
• Install, configure, and maintain desktop computers, laptops, printers, and software.
• Troubleshoot hardware, software, network, and printer-related issues.
• Support Microsoft Windows, Microsoft Office, Outlook, and other business applications.
• Maintain IT equipment and ensure smooth daily operations.
• Document technical issues and resolutions while providing prompt user support.

IT Support Officer - Ark Insurance Company - Lagos

(2021-01 - 2024-12)

• Provided first-line technical support to staff.
• Installed and configured desktop computers, printers, and software.
• Diagnosed and resolved hardware and software issues.
• Assisted users with system and application problems.
• Maintained IT equipment and ensured smooth daily operations.
• Documented technical issues and resolutions.

Administrative / Office Support - Ark Insurance Company - Lagos

(2017-01 - 2021-12)

• Supported daily office operations.
• Managed records and documentation.
• Assisted with data entry and reporting.
• Maintained confidential files and office correspondence.
• Worked effectively with different departments to achieve operational goals.

Bachelor of Science (B.Sc.) - Economics - National Open University of Nigeria (NOUN) (2026-12)