Tobiloba Olanrewaju

Polite, friendly and sociable person who can coordinate a workflow with the use of IT skills and institutional knowledge and also provide management support to the highest calibre. i have acquired extensive knowledge in Record management and reporting as well good communication skills through the study of technology and management at my hnd level and previous work experience as an administrative personnel, sales supervisor and also teaching.

CUSTOMER SERVICE OFFICER at POLARIS BANK LTD (2024-01 – Present)

• Updating of customers record(bio-data etc)
• Handling of cheque books
• Attending to customer's complaints
• Disbursing of ATM cards

FIXED ASSET OFFICER at POLARIS BANK LTD (2023-01 – 2024-12)

• Handing and monitoring of fixed asset register
• Fixed asset sales/disposal operations
• Ammortization of prepayment expense
• Capitalization of an asset
• Handling of asset movement

DOMESTIC OPERATION OFFICER (settlement unit) (N.Y.S.C) at POLARIS BANK LTD (2021-01 – 2023-12)

• Processing expense requests for branch uses
• Amortizing of money and assets for future purposes
• Drafting of cheques for the payment of bank's bills and expenses
• Paying customers while ensuring a free error process

Customer-care Representative at PREMIER HUB INNIVATION CENTER (2020-12 – 2021-10)

• Maintaining a positive, empathetic and professional attitude toward customers always
• Communicating with customers through various channels
• Responding promptly to customer inquiries
• Acknowledging and resolving customer complaints
• Knowing our products inside and out so that you can answer questions
• Processing orders, forms, applications and request
• Communicating and coordinating with colleagues as necessary
• Keeping records of customer interactions, transactions, comments, and complaints
• Providing feedback on the efficiency of the customer service process
• Managing a team of junior customer service representatives
• Ensure customer satisfaction and provide professional customer support

Customer-care Representative (Remote) at AUTO-LARRY PRECISIONS (2018-02 – 2019-11)

• Handling all incoming customer queries and questions
• Providing the appropriate service and information or referring clients to another department
• Referring problematic issues that they cannot solve to management
• Resolving customer complaints and issuing refund as needed

Administrative Assistant (S.I.W.E.S) at NASR DISTRIBUTION LIMITED (2017-04 – 2017-04)

• Stock taking and managing inventory
• System administrator, troubleshooting, software installation
• Bookkeeping and cash officer
• Procurement
• Preparing report and filing documents
• Tech adoption and training of new interns

Sales coordinator at VITAL PRODUCTS PLC. (2014-07 – 2015-12)

• Presenting, promoting and selling of stocks using solid arguments to existing and prospective customers
• Performed cost-benefit and needs analysis of existing/potential customers to meet their needs
• Established, developed and maintained positive business and customer relationships
• Reached out to customer leads through cold calling
• Expedited the resolution of customer problems and complaints to maximize satisfaction
• I also meet sales set targets and outcomes within schedule
• Analyze the territory/market's potential, track sales and status reports
• Supply management with reports on customer needs, problems, interests, competitive activities and potential for new products and services
• Keep abreast of best practices and promotional trends

Higher National Diploma in Office Technology and management – Polytechnic of Ibadan (2019-01 – 2021-12)

National Diploma in Office Technology and management – Yaba College of Education, Yaba (2016-01 – 2018-12)

Senior School Certificate Examination – Meiran Community Senior High School (2007-01 – 2013-12)

First School Leaving Certificate – Ladybird Nursery and Primary school