Tochukwu Okonkwo

Experienced management and administration professional with solid accounting background and over 5 years working experience optimizing productivity, efficiency and service quality across multiple professional sectors. Proven ability to work effectively with cross-functional teams in ensuring operational and service excellence.

Consumer Opportunity Specialist at Rent2Own (2023-09 – Present)

• Served as the key point of contact for prospective and existing customers, identifying opportunities to match clients with suitable rent-to-own solutions.
• Conducted virtual consultations to understand customer needs, explain offerings, and guide them through the onboarding process.
• Utilized CRM tools to track customer interactions, follow-ups, and engagement, ensuring a seamless remote customer journey.
• Collaborated with U.S.-based teams to resolve issues, improve service delivery, and contribute to customer success strategies.
• Maintained a high response rate and satisfaction score, helping to drive client conversion and retention.

Operations Coordinator at Utazi Restaurant (2024-01 – 2024-12)

• Managed end-to-end maintenance for a restaurant software previously supported by Orda Africa.
• Resolved technical issues to ensure uninterrupted service and effective order processing.
• Monitored and maintained app performance to deliver a seamless user experience for staff and customers.
• Oversaw app-based order workflows, ensuring timely and accurate delivery of customer requests.

Vendor Experience Officer at ORDA Africa (2022-11 – 2023-08)

• Provide support to ensure continuous use of company product & services
• Escalated & resolved vendor complaints and issues efficiently and promptly
• Ensuring client satisfaction and maintaining strong relationships with existing customers
• Developing reports and feedback based on interactions with customers.
• Successfully worked with top restaurants including Utazi, See Lagos, Medusa, Paradis and Smalliez, contributing to high vendor satisfaction and retention rates.

Provider Operations Officer at Hygeia Health Maintenance Organization (2021-02 – 2022-11)

• Processing enrollment requests, submission and management.
• Provide follow through with office staff to ensure fast and proper handling & processing of enrollment applications
• Follow up with insurance companies and patients regarding the processing of outstanding claims and or appeals.
• Analyze reports for physician enrollment, re-enrollment and dis-enrollment to ensure timely completion in accordance to contract agreements.
• Develop and maintain strong relationships with clinic and hospital staff to obtain necessary

BSc. in Accounting – Wellsprings University (2017)