Customer Service & Operations Lead - Frost & Chill Ice - F.C.T Abuja, Nigeria
(2025-09)
- Managed daily customer inquiries via phone and messaging channels, ensuring prompt and professional responses
- Handled customer inquiries via WhatsApp, phone, and in-person channels, resolving complaints and improving customer satisfaction
- Collected and recorded customer order details and delivery information maintaining 100% accuracy
- Coordinated order scheduling and logistics to ensure timely fulfillment
- Maintained structured records of all customer interactions and transactions
- Implemented a tracking system that reduced missed orders to 0%
- Upsold bulk purchase options and repeat order plans, increasing average order value by 20%
Customer Service / Telesales Executive - Tedd Luxury Homes Lekki, Lagos - Lekki, Lagos
(2023-07 - 2025-05)
- Handled 100+ inbound and outbound calls daily, assisting clients with property inquiries and service requests
- Handled customer inquiries online, phone, and in-person channels, resolving complaints and improving customer satisfaction
- Collected and documented detailed client and property information with 100% CRM logging compliance
- Scheduled and coordinated property inspections, reducing scheduling conflicts and delays
- Applied structured sales scripts to upsell premium listings and services, increasing conversion rates by up to 25%
- Managed lead pipeline, ensuring consistent follow-ups and zero lead drop-offs
Customer Service / Student Advisor - DDOT RESOURCES, LEKKI LAGOS - Lekki, Lagos
(2021-03 - 2023-06)
- Provided one-on-one career counselling to 20–30+ students monthly, guiding them on study pathways in the UK, Canada, and Australia
- Managed end-to-end university application processes, including document collection, review, and submission
- Ensured 100% accuracy in student data entry, application documentation, and compliance with international admission requirements
- Coordinated application timelines, deadlines, and communication between students and partner institutions
- Maintained detailed records of all student interactions, applications, and follow-ups using structured tracking systems
- Responded to inquiries via phone, email, and in-person consultations, delivering clear and professional communication
- Increased successful application outcomes by guiding students on program selection, documentation quality, and submission timelines
- Followed up consistently with prospects to ensure no application or inquiry was left incomplete
