Tolulope Oluade

Remote ready Customer Support and Communications Specialist with strong experience in customer engagement, issue resolution, and high volume communication. Skilled in handling inquiries with professionalism, clarity, and empathy across digital and remote environments. Experienced in managing customer concerns, maintaining accurate records, and ensuring timely resolution of issues.

Highly organized, dependable, and comfortable working with fast paced workflows, including email-based support and international teams.

Cold Caller / Appointment Setter at Consumer Opportunity (2024-11 – Present)

• Conducted high volume customer outreach and handled real time inquiries via phone
• Explained services clearly and addressed customer questions and concerns
• Documented all customer interactions and maintained updated CRM records (similar to email/customer ticket documentation processes)
• Handled objections and resolved concerns in a structured, professional manner
• Worked in a fast paced environment requiring clear communication and attention to detail
• Developed strong communication discipline transferable to written support channels (including email based customer support)

Customer Support / Sales Associate at Gutz&Glory Apparel (2023-02 – 2024-10)

• Assisted customers with inquiries, providing clear explanations of products and services
• Resolved customer concerns and complaints with professionalism and attention to detail
• Built rapport quickly to improve customer satisfaction and trust
• Communicated updates and follow ups with customers across multiple touchpoints (including written and digital communication where applicable)
• Maintained accurate records of interactions and customer information
• Supported customer decision making through clear, structured communication (transferrable to email support workflows)

Bachelor of Arts (B.A.) in English & International Relations – Osun State University