Tosin Oladimeji

Result-oriented Live Chat & Customer Support Specialist with extensive experience in the Nigerian e-commerce landscape. Proven ability to manage high-volume customer inquiries, resolve complex order issues, and maintain high satisfaction ratings. Skilled in navigating CRM platforms and digital storefront management to provide seamless, real-time support.

Customer Support & Operations Lead at Storefront 13:02 (2025-08 – Present)

• Manage all customer-facing communications for a digital storefront, ensuring a professional and responsive brand voice.
• Handle real-time inquiries via live chat and messaging platforms regarding product availability, pricing, and shipping timelines.
• Successfully manage the end-to-end order fulfillment process, resolving delivery discrepancies to maintain customer loyalty.
• Implement streamlined communication workflows that reduced average customer wait times by 30%.

Customer Experience Associate at Jumia Nigeria (2024-06 – 2025-08)

• Provided high-level support within one of Africa's largest e-commerce ecosystems, managing concurrent chat sessions with focus on speed and accuracy.
• Navigated internal CRM tools to track orders, process returns, and update customer account information.
• Collaborated with logistics and warehouse teams to provide accurate, real-time updates on high-priority shipments.
• Maintained a consistent Quality Score above 90% by adhering to company protocols and empathy-first resolution strategies.

Higher National Diploma (HND) in Science Laboratory Technology (SLT) – Lagos State Polytechnic (2019)