Cost Controller - Deja Vu Hotel and Suites LTD - Akure, Ondo State
(2024-02)
- Track daily expenses in all hotel departments (kitchen, housekeeping, maintenance, front desk etc.).
- Assist in preparing budgets, analyzing variances and making cost-saving recommendations.
- Supervise purchasing, receiving and issuing of food, beverages and other supplies to avoid wastage or theft.
- Review supplier invoices, food & beverage cost percentages and operational costs to ensure alignment with budget.
- Enforce financial policies and procedures to maintain accountability.
- Prepare cost control reports for management, highlighting savings opportunities and efficiency improvements.
- Work closely with the finance department, chefs, purchasing team, and department heads to maintain cost discipline.
Night Auditor - Deja Vu Hotel and Suites LTD - Akure, Ondo State
(2022-12 - 2024-01)
- Conducted nightly audits of guest folios, room charges and financial transactions to ensure accuracy of the day's postings.
- Prepared and distribute daily revenue, occupancy and departmental performance reports for management.
- Monitored hotel security and respond to emergencies, ensuring guest safety and adherence to policies.
- Provided personalized assistance to guests, resolving complaints and maintaining service standards at night.
- Balanced cash drawers, verify credit card settlements and reconcile discrepancies before system close.
- Handled front desk operations overnight: guest check-ins/outs, reservations, wake-up calls and service requests.
- Liaised with housekeeping and F&B teams to align operations for the following day.
- Trained new night staff on audit procedures, guest relations, and hotel systems.
Front Office Manager - Deja Vu Hotel and Suites LTD - Akure, Ondo State
(2021-02 - 2022-11)
- Collaborated with housekeeping, F&B and maintenance teams to enhance service consistency and operational efficiency.
- Directed and coordinated all front office operations, including reservations, guest check-in/check-out, cashiering and concierge services.
- Improved guest satisfaction ratings by 65% through implementation of personalized service initiatives and swift complaint resolution.
- Implemented cost-control strategies, reducing front office operating expenses by 51% without compromising service quality.
- Managed VIP clients, group bookings and corporate accounts, ensuring a seamless and professional guest experience.
- Supervised, trained and scheduled a team of 9 staff, increasing efficiency and improving service delivery standards.
- Monitored and maintained front office technology and systems, ensuring accuracy and efficiency in operations.
- Prepared daily, weekly and monthly reports on occupancy, revenue and guest accounts for management decision-making.
- Maximized occupancy and revenue through effective use of reservation systems and yield management practices.
