Tunrayo Fatogun
Customer Service Executive | Administrative Assistant
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About
Customer Service and Administrative Professional with experience in front-desk operations, client relations, and administrative support. Certified in Customer Service and Health, Safety & Environment (HSE), with a strong commitment to accuracy, compliance, and service excellence.
Experience
Customer Service Executive at Ison Xperiences (2025-11 – Present)
- Handle customer inquiries via phone, email, and/or in person
- Resolve customer complaints and provide effective solutions
- Maintain accurate customer records and follow up on requests
- Deliver high-quality service while meeting performance targets
Administrative Assistant at Briteach Educational Consults (2025-03 – 2025-10)
Promoted from Secretary to Administrative Assistant within 3 months due to strong performance and professionalism.
- Provided guidance to students and clients on overseas study opportunities and travel requirements.
- Assisted in documentation, visa processes, and advisory services with accuracy and confidentiality.
- Built and maintained strong client relationships through effective communication and follow-up.
Secretary at Briteach Educational Consult (2025-01 – 2025-03)
- Managed correspondence, scheduling, and general administrative duties.
- Maintained organized filing systems and supported day-to-day office operations.
- Assisted management with documentation and client communication.
Laboratory Receptionist / Administrative Assistant at Nice Medical Diagnosis & Scan (2017-02 – 2017-12)
- Welcomed and attended to patients and visitors in a professional and courteous manner
- Registered patients, opened records, and scheduled laboratory tests and appointments
- Managed phone calls, inquiries, and follow-ups regarding test availability and results
- Coordinated communication between patients, laboratory technicians, and medical staff
- Handled payments, issued receipts, and maintained accurate records
- Maintained confidentiality of patient information in line with ethical and organizational standards
- Supported general administrative tasks such as filing, data entry, and report organization
Education
HND in Microbiology – The Oke-Ogun Polytechnic, Saki (2021-06)
ND in Science Laboratory Technology – The Oke-Ogun Polytechnic, Saki (2017-12)
Diploma in Health, Safety & Environment (HSE) – QHSES Academy (2025-08)
