Tunrayo Fatogun

Customer Service and Administrative Professional with experience in front-desk operations, client relations, and administrative support. Certified in Customer Service and Health, Safety & Environment (HSE), with a strong commitment to accuracy, compliance, and service excellence.

Customer Service Executive at Ison Xperiences (2025-11 – Present)

• Handle customer inquiries via phone, email, and/or in person
• Resolve customer complaints and provide effective solutions
• Maintain accurate customer records and follow up on requests
• Deliver high-quality service while meeting performance targets

Administrative Assistant at Briteach Educational Consults (2025-03 – 2025-10)

Promoted from Secretary to Administrative Assistant within 3 months due to strong performance and professionalism.

• Provided guidance to students and clients on overseas study opportunities and travel requirements.
• Assisted in documentation, visa processes, and advisory services with accuracy and confidentiality.
• Built and maintained strong client relationships through effective communication and follow-up.

Secretary at Briteach Educational Consult (2025-01 – 2025-03)

• Managed correspondence, scheduling, and general administrative duties.
• Maintained organized filing systems and supported day-to-day office operations.
• Assisted management with documentation and client communication.

Laboratory Receptionist / Administrative Assistant at Nice Medical Diagnosis & Scan (2017-02 – 2017-12)

• Welcomed and attended to patients and visitors in a professional and courteous manner
• Registered patients, opened records, and scheduled laboratory tests and appointments
• Managed phone calls, inquiries, and follow-ups regarding test availability and results
• Coordinated communication between patients, laboratory technicians, and medical staff
• Handled payments, issued receipts, and maintained accurate records
• Maintained confidentiality of patient information in line with ethical and organizational standards
• Supported general administrative tasks such as filing, data entry, and report organization

HND in Microbiology – The Oke-Ogun Polytechnic, Saki (2021-06)

ND in Science Laboratory Technology – The Oke-Ogun Polytechnic, Saki (2017-12)

Diploma in Health, Safety & Environment (HSE) – QHSES Academy (2025-08)