Ubechu Richard

I am a motivated IT support technician who maintains exceptional customer experiences and a positive work environment. With experience handling network issues, implementing new software, installing new hardware, and resolving user issues, I bring attention to detail and a commitment to technical improvement to every job. My past accomplishments include selecting and implementing unique network architecture components, earning leading industry certifications, and achieving departmental goals.

I am currently seeking a position with a dynamic, growth-oriented company to contribute positively to the company's successful progress.

• Monitors and respond quickly and effectively to requests from the IT Service Desk.
• Providing end-user support, resolving technical issues and providing technical assistance.
• Maintain, monitor and troubleshoot network-based services: File and Print services, Email, and Active

Directory.

• Install and configure operating systems and other software and routinely test installed software for glitch detection and other issues.
• Creating users, resetting passwords, and assigning group policies in Active Directory
• Work with Senior Systems Administrator to implement new server technologies.
• Work with Senior Systems Administrator to Monitor entire Datacenter Infrastructures.
• Checked for server availability and network latency across multiple branches.
• Configure, maintain, monitor, and troubleshoot windows software deployments.
• Documents internal procedures and ensures effective monitoring.
• Remote desktop/server support across the LAN and WAN.

Bechelor's Degree Computer Science