Udoh Abigail

Results-driven English Language graduate (CGPA: 4.11/5.0) with experience in administration, customer service, cash management, program coordination, academic writing, and stakeholder engagement. Skilled in office operations, customer relationship management, communication, report writing, and problem-solving. Recognized for professionalism, organizational excellence, adaptability, and the ability to deliver results in fast-paced environments.

Secretary (NYSC Intern) at Federal Polytechnic Bauchi (2025-01 – Present)

• Managed telephone calls, emails, visitors, and official correspondence professionally.
• Scheduled meetings, maintained calendars, and coordinated administrative activities.
• Maintained accurate office records, files, and documentation systems.
• Provided administrative support across departments to improve operational efficiency.

Program Manager (NYSC Intern) at Publicity & Editorial CDS, Bauchi (2025-01 – Present)

• Supported the planning, coordination, and monitoring of community development projects.
• Tracked project timelines, activities, and deliverables to ensure successful execution.
• Prepared reports and collaborated with stakeholders to achieve program objectives.
• Assisted in implementing initiatives that promoted community engagement and development.

Cashier at The Place Restaurant (2024-01 – 2025-12)

• Processed customer payments accurately using cash, card, and digital payment systems.
• Maintained cash register accuracy and reconciled transactions daily.
• Delivered exceptional customer service and resolved customer concerns professionally.
• Worked closely with operational teams to ensure efficient order processing.

Customer Service Representative at Funhive Reality House (2022-01 – 2024-12)

• Attended to customer inquiries and provided service support.
• Processed payments and issued receipts accurately.
• Resolved customer complaints professionally and efficiently.
• Maintained daily cash records and accountability.

Cashier at The Hook Bar & Lounge (2021-01 – 2022-12)

• Handled customer transactions, inquiries, refunds, and payment processing.
• Maintained an organized checkout environment and ensured transaction accuracy.
• Resolved customer concerns promptly while maintaining high service standards.

B.A. (Hons) in English Language – Ibrahim Badamasi Babangida University, Lapai (2024-12)

Senior Secondary School Certificate – Omowunmi Model College, Sango (2019-12)

First School Leaving Certificate – Initoro Progress Nursery and Primary School (2006-01 – 2012-12)